Jun 20, 2018

Can't submit support ticket due to backend failure.

I am trying to submit a ticket about an incomplete address that Massdrop gave the carrier, which led to a return to sender. I ordered the Massdrop blue box: MEE audio IEMs and they were shipped with just my city and zip code. Their ticket system seems to be down, so hopefully they respond to this / reach out to me.
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6


Hey guys,
We've just fixed the issue. Feel free to try again now and let me know if it works.
(@hyhy)
Duncan
Seems to be working!
prior
Props to our stellar, fast-acting Engineering team for that. Let me know if you come across any other issues anyway.
Having the same ticket issue - tried tweeting at them but no reply as of yet
hyhy
Should be working now.
Duncan
Thanks, I've been able to get a ticket through now :)