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Massdrop what a joke.
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Like SephHaley said, Massdrop is great. 3 months back during their Fall Bazaar I think it was, I ordered 1 of the 2 29" LG ultrawide monitors they had. When it got here it was in shambles, screen cracked and broken to hell, no power supply, and no screws for the base. I felt robbed. Contacted customer support and they offered to try and get a replacement sent to me or a full refund. I opted for the replacement at first but after LG failed to call back they refunded all my money and gave me a prepaid return label and off it went.
Make sure your email is up to date as Alex above said along with other things. In reality you should pay closer attention since PayPal ALWAYS says if the payment went through or not before returning you to the site.