Dec 5, 201642568 views


I am tired of import taxes every time I participate in a drop. I don't mind paying the actual price of products in USD even with the Canadian dollar doing so bad. I was wondering if there is any chance of a Canadian branch ever opening up so drops can be mailed quicker and import taxes wouldn't apply. I know there are a lot of Canadian customers who would appreciate this as well. Something similar to what does.
Olivia Dunn, Nuon, and 256 others

Huge disappointment on first drop (and gonna be my last), I read on forums it was using USPS (maybe they sometimes do, no idea) but the Senn HD6xx was shipped to Canada by DHL, which is horrible and adds a ton of ditues+taxes. Now the heaphones ended up costing more than getting them on Ebay, are you kiddng me?
Canadians even get taxed for being Canadian,, if you return... it is your lot,, lots of it...
Whatever. The benefits are worth it. It’s nice knowing that my taxes go towards a society that doesn’t bankrupt humans for having babies or say getting hit by a car. im also super stoked about not getting pulled over by police for living my life and having the audacity to own nice stuff!! So yeah tax me even though it sucks.
All good, your boat, point being; find another complaint blog forum... this is audio.
In Canada... no one can hear you scream!


Thanks for making me spit my coffee everywhere
Better than milk out your nose!
If the package ships with UPS, you may expect either a hefty brokerage fee or a lot of travel if you decide to do the Customs work yourself. In the latter case, a Montrealer (QC) may expect an average of 50 km (about 30 miles) to finally pick up his/her item: 20 k to UPS, 5 k to the Customs office (pay duties and taxes), 5 k back to UPS, then 20 k home...
Was seriously considering purchasing something, but really turned off by the lack of transparency with regards to shipping to Canada (by whom, and how much). I don't feel comfortable submitting payment info just so I can get a tally (and then deciding). It goes without saying that improving drops for Canada would interest me.
I totally agree with Sacha. There has to be a more cost effective and efficient way for Canadians to have a better buying experience. I'm a recent fan of; however, i would love to see it improve.
Why can't we just get Cheap or preferably free shipping on these items. We are not that far from most states and probably have a significant impact on purchases/income. Most of the stuff already costs quite a bit and it's just irritating not being able to get an item shipped to you.
I use this service a lot for shipments from the U.S. They do not charge a brokerage fee, but do pay the taxes - usually HST - on your behalf. Very reasonable rate for the actual service too. Costs nothing to register. I'm close enough to one of their pick-up points to drive there. Otherwise they will forward your item for a charge. Not affiliated, just a happy customer.
If a Cdn branch is not possible, how about using USPS/Canada Post for shipping instead of DHL/Canada Post? DHL’s Fees are much too steep.
As long as I don't need to pay more than the normal 5% tax, I really don't mind. You can't expect to avoid sales taxes completely just because you're buying directly from the U.S. most goods we buy come from the US, or somewhere else anyway. The tax shouldn't be any different. As it is, you can still avoid paying the provincial taxes, at least in some provinces (like Quebec), by buying out-of-province/ internationally.
I just received a package from Mayflower, which was sent via USPS (and then Canada Post on our side). Shipping was $20 US, which seemed like a lot, but there were no customs charges on it at all, for some reason, even though the item was $100 US. Massdrop (as well as other, smaller companies) probably aren't able to get the special rates for high volumes of packages which companies like Newegg or Amazon are able to get, because their volume just isn't high enough.
Literally just rejected a package because the duties / fees were 50% of the cost of the item. It was a $200 jacket and had $95 in duties / taxes. The problem was the value (before MD promotion) was put on the package so I had to pay duties / taxes on the full price, not just the sale price. Completely defeats the purpose of shopping on MD.
Yeah, now that is B.S., and presumably because the carrier is trying to gouge additional amounts based on some nonsense... although there are some weird new tariffs for certain items because of the ongoing trade disputes between Canada and the U.S. as well, like an additional tax on playing cards!
I just had a pair of AKG7XX's ordered from Massdrop, sent by "Post Express". delivered to me. The customs tax was just 5% for G.S.T., and maybe also an additional $5 service charge, but I think it was just 5%. don't have the receipt with me. You should be prepared to pay 5% tax on anything over US $20 in value that you order from the U.S., but it shouldn't cost more than that. I guess you'll have to pay H.S.T. in some provinces, but I've never had to deal with that, living in Quebec or Alberta for the last 10 years.
I have stopped purchasing through Massdrop because of DHL fees. It is unfortunate, because when Massdrop used to ship by USPS the clearance fees were fine. I will not order again until the shipping method can be selected. Massdrop, please listen to your Canadian customers.
I think you should start your own version of Massdrop in Canada! You could call it: "Candrop" which in most cases, is more than Massdrop can do (at least before I die of old age anyway).
Ya know, there is a wonderful new search engine called “Google.“ j/k, but seriously, how can you Canucks (of which I am one), not Google this poop. First off, duty is charged on items coming into Canada that was made/manufactured outside North America. If it’s made in China, or Europe, expect duty. Simple as that.
secondly, there is a duty calculator:
You're welcome.
You are missing the point...
Yep their DHL service charges extra import customs duties than are required. It's a major scam. And good luck getting any of the knives over the border any more. Any flipper is now being confiscated, and then the CBSA charges you hundreds of dollars to export it back by a bonded courier or charge you to have it destroyed.
Massdrop in Canada would be an awesome leap forward and their business would be extremely successful.
Second this also. Had to return an item as it was DOA, was refunded for the item returned but the taxes and duties paid, that I lost though I'm trying to followup with DHL to see if there is a process to go through to get back the taxes, but haven't heard from them in a week....
Me too, I think this is a great idea, it’s such a pain ordering all the way from the USA
i totally agree, massdrop could make so much if they came to canada, im looking for a job too... just saying
Same ! Ahah
It’s too bad there isn’t a way for MassDrop to let Canadian customers know how much to expect in duties and brokerage fees. I was looking at getting $599 speakers for my husband but with the exchange, taxes (which I don’t mind paying), and who knows how much in brokerage fees, I estimate it will cost between $970-1125 Canadian + shipping (but it could be more - I’ve been surprised by brokerage fees in the past). Wherea, I can order it directly from the manufacturer for $1125 Canadian including shipping. It becomes a gamble and completely defeats the purpose of using MassDrop at that point, especially if it could end up costing more. It would be so much better if MassDrop could provide Canadian customers with a more complete and accurate price so there are no surprises.
Most of those import charges are not required. It is a scam from because those yanks don't care to fix problem. If you want you can declare the items your self and save the money. I haven't done myself but there is truth to this statement.
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Accounting for your own shipment You have the option of paying the duties and/or taxes yourself through a CBSA office that offers accounting services to the public. If you choose to do this, you will not have to pay any accounting service fees from the courier. What are the steps I need to know?
  • When the courier attempts to deliver the shipment, you must refuse delivery and advise the courier that you will pay duties and/or taxes directly to the CBSA.
  • Write down the unique shipment identification/tracking number. The shipment will be returned to the courier's warehouse for storage for a limited period of time. 
  • Next, visit a local CBSA office that offers accounting services to the public. You will need to provide specific details about the shipment, indicated on the commercial invoice. 
  • You will need the shipment identification/tracking number, the commercial invoice (receipt), and personal identification when you visit the CBSA.
  • If someone else is doing this step on your behalf, the CBSA requires a letter of authorization and a photocopy of your identification.
  • You will be given an official receipt indicating that you have paid duties and/or taxes paid to the CBSA. 
  • A copy of this receipt must be presented to the courier, either in person or by fax, at which time receipt or delivery of the shipment may be arranged.