Has anyone else had as miserable a customer service experience as I have with defective products sold through Massdrop? I got a pair of broken Macaw headphones and have been trying to resolve the problem for over a month. First they wanted me to send a video of the nonfunctioning earbuds......not a great video use case. Once I finally sent the video I have been waiting 10 days with no reply. Seems they are doing their best to avoid the issue.