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Will
8470
Chief Product Officer
Jul 24, 2014
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Will
8470
Chief Product Officer
Jul 24, 2014
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FalteredThere's no difference as far as I can tell, except that the 34UM94 has a three year warranty from LG and the 34UM95 has a one year. I could be missing something, but that's what it looks like to me.
Drew
59
Jul 24, 2014
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WillThanks again, Will.
Will we get warranty info when the drop is posted? I wouldn't want to spend almost a grand on a monitor that I can't return or get fixed because they don't consider excessive light bleed an issue. Their first run of the UM95 had issues with backlight bleed that they have fixed. Hopefully these are from a later run, or have had the issue fixed. Do you know anything about that?
Will we get warranty info when the drop is posted? I wouldn't want to spend almost a grand on a monitor that I can't return or get fixed because they don't consider excessive light bleed an issue. Their first run of the UM95 had issues with backlight bleed that they have fixed. Hopefully these are from a later run, or have had the issue fixed. Do you know anything about that?
Will
8470
Chief Product Officer
Jul 24, 2014
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DrewRealistically, I doubt LG has any part of their warranty document that addresses light bleed in unambiguous terms. It'll come down to what you can show their support I imagine. Keep in mind though, we always do our best to make it right for the customer (take the Monoprice Zero-G RMA stories for example).
Additionally, t's worth knowing that when I initial spoke with them, they said it could ship in late july/early august (as per a previous update). They pushed back the date (mid to late august now as per latest update) so I asked why and they told me "to make minor improvements". That could be literally anything but based on their forum-lurking behavior, I'd guess they're looking to fix some of the problems power users have identified with the first couple batches of 34UM95s.
Additionally, t's worth knowing that when I initial spoke with them, they said it could ship in late july/early august (as per a previous update). They pushed back the date (mid to late august now as per latest update) so I asked why and they told me "to make minor improvements". That could be literally anything but based on their forum-lurking behavior, I'd guess they're looking to fix some of the problems power users have identified with the first couple batches of 34UM95s.
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Thanks for your patience! If you don't want the story, here's the basic information.
1. LG has increased our cost on this monitor by $100 and we are doing everything we can to keep the price we have to charge below $900 . We've been told the initial pricing given to us was given mistakenly. This price increase effects everyone working with LG and prices across the Internet will adjust to reflect that in the next couple days. Our price will be the best price possible.
2. The 34UM94 looks very similar to the 34UM95 and our rep has verified the 34UM94 has the same silver back as the 34UM95. I can't say they're identical, but the stock photos they gave us for the 34UM94 are the same photos you see on 34UM95 pages.
3. The 34UM94 will come with a three-year warranty from LG.
4. The 34UM94s purchased in this upcoming drop will not ship until late August according to LG.
Here's the full story if you have even more patience : )
In my last major update, I talked about how we might be able to list the 34UM94 for $800 shipped to US addresses. That price was based on the official bid LG gave us following our account approval.
After I posted that update, some members cross-posted the info to a few other search indexed forums. Normally this is great because it increases awareness for the poll, product, and eventual drop resulting in bigger numbers and bigger savings.
Sadly, the 34UM94 is a new product, so there's not much written about it online. Because of that lack of material, the forum posts about our possible $800 price level became the top search results for "LG 34UM94".
LG is a large organization with many tiers of management and when some managers saw those posts online, they became concerned that some company they don't know (Massdrop) looks like they're going to sell the 34UM94 for substantially less than the rest of their retailers (some of the posts made it seem like we were already selling the product).
Following this, I had to start the pitching process again, explaining Massdrop to a new group of managers and decision makers.
At the same time that was happening, other stores online saw those posts and started putting up speculative product pages based on what they thought their cost would be if we could list the UM3494 for $800 (not the most important thing to know, but you're reading this because you're curious).
Following this new round of consideration, our initial quote was revoked ( we were told it was a mistake, a reasonable possibility given the new nature of the product) and replaced with a new quote with a cost $100 higher than our previous cost. Given that, $800 shipped isn't possible. We're doing everything we can to make it close (it'll probably end up just below $900) and we're doing our best to get this listed in the next few days.
Thanks for all your support! It's been incredible to see all the interest pouring out for this product and I'm looking forward to launching as soon as we can : )