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481 requests
Product Description
Founded in 2013, the Netherlands based watch company, Aevig, combines old school looks with modern day details. Characterized by its "barrel" case in either Stainless Steel or Bronze, the Aevig Valkyr Watch showcases a retro-modern design reminiscent of 1970’s fashion trends Read More
here are some responses from CS
Hillary (Massdrop)
Jan 21, 9:32 AM
Hi there,
The vendor informed me that your replacement has been shipped and is in-transit to you. Unfortunately, he was unable to provide me with tracking but assured that it should arrive to you soon.
Warmly,
Hillary
Bekah M (Massdrop)
Jan 19, 1:20 PM
Hi there,
Thank you for your patience while I looked into this. Unfortunately, we're still waiting to hear back from the vendor in regards to the status of your replacement strap so I don't have an ETA available at the moment to provide. Once it's been shipped out you should receive an email confirmation with the tracking information.
Please let me know if you have any questions. I'm sorry I didn't have any more information for you.
Sincerely,
Bekah M
Bekah M (Massdrop)
Jan 14, 10:08 AM
Hi there,
Thanks for contacting Massdrop Support about this. I am currently checking on the status of your replacement strap, that information is not readily available for me at the moment. I will get back to you just as soon as I have more information. Thanks for your patience.
Best,
Bekah M
AnovDid you get any update?
MD has responded my replacement request and gave me 3 choices.
1. MD can source just the strap in the correct size from the vendor, but unfortunately MD don't have additional inventory, therefore this process can take an additional several weeks depending on their inventory and responsiveness.
2. MD can give me return instructions in sending back the entire unit for a full refund
3. MD can issue me a refund for the incorrect size strap if I'd like to keep the item as it is
Number 2 is not an option for me. I haven't responded the CS yet, because I can't decide which one to choose ( 1 or 3 ). I really like the blue fire-hose strap ( the strap is very handsome in real life ) because it's colour matched with my dial's colour. Please shed some light if you think it is better to take option 1 or 3.
Hi all,
We've learned that some people mistakenly received a 22mm strap instead of 20mm. We're aware of the issue and will ship out the correct size as soon as we can. Thanks for your patience!
IanAndersonSounds like someone has dropped the ball here in rectifying the 22mm strap problem. Chip at Aevig advised me today that he is only aware of one order picked wrong. There are at least six of us that have reported the issue here. Doesn't seem that Massdrop is communicating with Aevig.
ChristopherJJust got an email from Hillary in CS saying strap is only available in 22mm, and my only recourse is to return everything for refund. Definitely doesn't sound right. Where do I go from here to get the right strap?
Exciting news group! We’re happy to report that all of the orders have been shipped out and are now on the way to you! Please allow 24-48 hours for tracking to get into the shipper's system and start updating.
If there’s anything else we can do to make your Massdrop experience better, feel free to contact us via “Contact Support” button in your transaction page: https://www.massdrop.com/transactions
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