Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
"I do want to confirm a few things. I can not think of a way to assign a lower serial number to us assuming each unit has a unique serial. If we got serial numbers above 300, some people have got serials below 300 who should have gotten above instead. If you can't facilitate an exchange between us then how do you plan to assign a lower serial number for us?
Also, I want to make sure that people returning the units for defects don't end up receiving units being returned by others for some other defect. Eg. If there are persons A B and C with products 1 2 and 3, all of which are defective, I want to make sure that after the exchanges have been processed the mapping doesn't go from A 1 B 2 C 3 to something like A 2 B 3 C 1, where everybody still has a defective piece, albeit different from what they had earlier. The only way I can see of making this transparent is to maybe make a Google Doc / sheet with the serial numbers of all units being returned to you, and making it publicly available so people can cross-check that the units they receive after the exchange isn't faulty.
Just a suggestion, you can implement anything but I *would* like to see some sort of proof regarding this.
PS. I'm probably gonna share this last part of my email on the thread just in case. "
I'm more concerned that both K7XX I've tried has obvious rattle on one side (both left side in my case) while I have a K701, 2x Q701, and a K240s that all have actually balanced drivers on both sides. That's not to mention the K7XX build quality already looks lower than that of the K701 or Q701s.
TBH replacements should be manually tested before shipping out, unless someone wants to pay the back and forth shipping until good ones come in.
About the shipping fee, well. The RMA email that I got included a prepaid UPS shipping label without home pickup; so you'd have to drop it at a UPS pickup location but otherwise it's prepaid. You would need a *lot* of patience though, For me, not so much - staying in NC, for all drops I've participated in I am one of the first users who gets the drops shipped to them (if comments on these threads are any indication). I know some people had to wait weeks even after I had already received mine till they could get theirs (I'm really lucky in that regard), and it would completely suck for them to have to ship it back, get an exchange item after a month or so, and eventually find out that the replacement is faulty too.
PS. Made the Sheet cause I'm downright paranoid.
Over all the QC for this whole drop isn't actually that bad, out of 2000 about 50ish got the rattle? that's only 2.5%
also check your drivers and see if the wires are touching the diaphragm from the inside.
I have received a swift reply from MD's support team, letting me know it is still talking to AKG about the issue of the defective headphones...