Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
Big exciting update time! On Friday I traveled to the NAMM show in LA for a meeting with AKG leadership to plan for the next couple K7XX Drops. We covered a lot of material so I'm breaking this update into sections specific to each topic of conversation:
1. Rattle Issues
One part of our meeting was a demo of the rattle experienced by some members. After experiencing the rattle first-hand, AKG has acknowledged that rattles at normal listening volumes (if you experience any rattle while listening to music) constitutes a full repair and matched driver swap. They're launching an investigation into how these units were produced and passed their QC test (which involves measurements, sweeps, square waves, etc). AKG will have an official statement on the rattle to post later this week.
The repair process will be the exact same process we outlined in the last update for units with physical defects. I'll post a recap of that process but I also want to spend some time clarifying the scope of the issue as members have already expressed concerns about this next batch which were produced under the same conditions as the first, implying the units will experience rattling at the same frequency. Here's a stat to put the situation into perspective:
Total # of Support Cases About Rattling Drivers: 50
Assuming the next batch has the same rate of issues, there should be ~45 units with a rattle at normal listening volumes. Given that, beyond the repair process, we're also going to hold 50 units from this next shipment and keep them at the warehouse to give members the option to swap their unit with a rattle at normal listening levels for a NIB unit and let us worry about the repair process.
Again, AKG will have an official statement to post later this week, but in the meantime, here's a recap of the repair process you can start if you're experiencing a rattle.
Domestic orders: A) We have been assigned a specific AKG representative, Hector Hernandez, from the AKG USA California office who will handle all issues related to K7xx headphones. Contact him by emailing your request to service.us@akg.com with a full description of the problem. B) Hector will review the service request and will follow AKG service procedures to evaluate and correct any manufacturing defects. Units that are deemed defective will be repaired, not replaced.
International Orders: A) AKG is not providing international service (we weren't supposed to sell internationally in the first place). If you are an international customer, you will need to contact Massdrop Customer Support via your transactions page and arrange to have your unit shipped to our offices in San Francisco. We’ll then coordinate the RMA procedure with AKG USA, and when the unit is repaired and returned to us, we’ll ship it back to you at your international destination.
B) Hector will review the service request that Massdrop submits on your behalf and will follow AKG service procedures to evaluate and correct any manufacturing defects. Units that are deemed defective will be repaired, not replaced.
2. Arrival time for the next K7XX shipment
As of yesterday, the ship carrying the next K7XX shipment arrived at the port of Long Beach. Now it's waiting to dock and be unloaded. From there the K7XXs will make their way to our fulfillment center in NJ.
This shipment carries 1500 units. All the existing orders will be fulfilled first. This leaves 718 unis available for the next drop (accounting for the 50 we're holding) with a ship date in the first half of February.
Based on the number of requests, we expect those units to sell out quickly and we're working with AKG to see about expediting the final K7XX shipments.
3. International Shipping
For this drop there will be no international shipping available due to AKG's agreements with their international distributors.
That said, if you're based overseas and want the K7XX, this google search could yield some helpful results http://bit.ly/1yHqMPS
4. Launch Date for Next Drop
Pending some final confirmations from AKG, we should be ready to launch the next K7XX drop on Tuesday morning at 9am PST.
Thanks for all your interest and we'll keep working hard to make this drop run as smoothly as possible.
- Will
No worries, here are some rapid fire answers for you : )
What's the state of the second batch right now? Currently they're on a ship in the port of Long Beach waiting to be unloaded and shipped to our fulfillment center in NJ.
Is the snow hindering the shipment? Not yet, hopefully the conditions clear before the headphones reach that part of the country.
When will the shipment begin? Probably the second week of February but the official ship date is Feb 17th.
Let me know if you've got any other questions I can help with.
"Or are those in the second batch, first drop going to be sent out right after they reach the fulfillment center?"
Yes.
Orders from the first drop will be totally unaffected by this drop and we'll fulfill them as soon as we possibly can.
Let me know if you have any other questions : )
While I don't usually listen very loudly on my headphones, it's still pretty annoying knowing that K7XX is failing headphones tests that every other headphone I own (including K701, Q701) have no issues with when playing at the same volume level.
Will wait for their official statement to see if they'll take responsibility for headphones failing audio tests. TBH I'd rather have a flat headband for my Q701s instead of dealing with the overall poor build quality of the K7XX. Wearing K7XX with Q701 pads because the bumps on the headband are the only real problem I have with Q701s.
I'm pretty keen to see their response to it as well
This drop won't have any effect on fulfillment times for participants of the first drop. Existing orders from the first drop will be fulfilled then orders from this drop will start shipping.
Thanks for your question and don't hesitate if you have any others!