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Product Description
These AKRacing gaming chairs provide comfort and adjustability for gamers of all sizes. With a custom heavy-duty gas lift that supports up to 400 pounds, the Max chair is a great choice for bigger gamers Read More
Hey I purchased my AKRacing Max chair here, I wanted to ask about replacing one of them arm rest parts, somehow it literally just snapped off. See included picture.
I know there’s a warranty so hopefully it’s covered, I don’t mind paying for shipping cost.
Support has been .... iffy, as of late. Email support especially. I'm on the phone with them right now, hoping to fix what's going on with mine (bolt not having somehwere to go into on the back, causing the back to be really wobbly, seat rocking side to side, handle broken underneath)
My Max was delivered on 9/1/2018. Last week, a piece of the steel frame inside the seat broke, so the back won't remain upright any more. I went to AKRacing's website to look up how to get warranty service, and their "warranty policies" page had this little gem:
"Specific retailers that sell special models include Canada Computers, Micro Center and Drop.com. We will be happy to assist you in identifying if you have one of those items and apologize that it is not possible for us to offer assistance on those."
I really hope I'm misunderstanding something here. One of the reasons I went with the AKRacing brand is their warranty, and it's prominently listed as a selling point on Drop's page. Anyone who bought a chair through Drop have experience getting warranty service?
BoostedbeardAfter a couple of emails back and forth, an AK Racing rep told me that where my chair broke was a known weak point, and that the internal frame had been redesigned to reinforce it. They sent me a replacement seat.
Also, a shout-out to Drop support: before I found out that AK would replace the seat, they were on the ball, ready to get me help as well. Hopefully your problem is resolved as well.
I just got one of these chairs about 2 weeks ago and part of the arm broke off :(
The arm itself is still attached but the comfort-padding thing on top of the arm that you move around broke off. Looks like it was held on by a screw going through plastic and that plastic broke so screw no longer holds it on.
Very unfortunate
I am having minor issues with chair adjustments both angling and the gas lift. For reference I'm 6' 200 lbs and for whatever reason I've experienced one too many times in which levers get stuck. Is this to be the case? Overall the seat is very comfortable and the leather is so nice to the touch. This would be my only gripe.
Edit: Further inspected chair and noticed the stitching coming undone on the right side of the chair. Picture provided.