Hey @AKRacingSupport , I have been using this chair for about 1.5 years now, and its been fine, but now that i have an issue, and opened a ticket, im not getting support for fixing it. Like others I am having issue with the recline part of the chair base. I opened a ticket and got response for about 2 weeks, but it was a lot of back and forth that really couldve been in a single email, but the tech kept asking single simple questions that shoulve been in one email. Now that i answered what i assume are all the questions, ive had no additional contact for over 3 weeks. Ive asked repeatedly for updates, and even contacted support again separate from that ticket asking for someone else to check on my ticket. NOTHING. This is rediculous.