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Apple Earpods w/Remote Mic & Jewel Case
01 / 05
Apple Earpods w/Remote Mic & Jewel Case
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Product Description
Ubiquitous, useful, and clear, Apple Earpod headphones have become a standby for commuters, cafe-goers, and athletes—and for good reason. For one, they’re shaped to match the geometry of the ear, unlike traditional circular earbuds that tend to fit awkwardly in the ear canal Read More
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keyboard_arrow_downyalvarez
0
Sep 12, 2016
and Make the purchase and now there appears in my Transactions . What I can do to fix it
kunalkumar
3939
Outreach
Sep 22, 2016
NickvilleI've flagged it to our Community Support team and they'll review it and reach out to you. Thanks!
AlexPk
7197
Community
Sep 9, 2016
Thank you everyone in the community for helping us quickly discover that fake EarPods were being received. We’ve been collecting information and wanted to address this with a quick update.
The short of it is that if you joined this drop you will be receiving a full refund and you may keep your headphones as is.
For more context, the samples we received initially were tested and verified to be genuine EarPods. Once we saw tickets and comments regarding their authenticity we examined a sampling of units from the shipment and can verify that there is some number of high quality fakes in this batch. There is no way of confirming how many counterfeit headphones were sent out, but it is unacceptable to us that anyone received a fake in place of what they ordered. Further, we do not think it appropriate to ask our community members to provide proof in order to receive recompense given that there is even a chance you may have received a counterfeit.
As mentioned above, if you joined this drop you will receive a full refund and can keep your EarPods. If you have already sent in a ticket to Community Support, they will be responding to you with the same news. If you have not messaged Community Support, you do not need to do anything further.
We apologize to anyone who may have received counterfeit EarPods and feel this is the only right course of action. Domestic customers, can expect the refund to arrive in approximately 5 business days. For international customers it may take two weeks or more but rest assured that the refund has been processed and is on its way.
Have a great weekend.
The short of it is that if you joined this drop you will be receiving a full refund and you may keep your headphones as is.
For more context, the samples we received initially were tested and verified to be genuine EarPods. Once we saw tickets and comments regarding their authenticity we examined a sampling of units from the shipment and can verify that there is some number of high quality fakes in this batch. There is no way of confirming how many counterfeit headphones were sent out, but it is unacceptable to us that anyone received a fake in place of what they ordered. Further, we do not think it appropriate to ask our community members to provide proof in order to receive recompense given that there is even a chance you may have received a counterfeit.
As mentioned above, if you joined this drop you will receive a full refund and can keep your EarPods. If you have already sent in a ticket to Community Support, they will be responding to you with the same news. If you have not messaged Community Support, you do not need to do anything further.
We apologize to anyone who may have received counterfeit EarPods and feel this is the only right course of action. Domestic customers, can expect the refund to arrive in approximately 5 business days. For international customers it may take two weeks or more but rest assured that the refund has been processed and is on its way.
Have a great weekend.
Yiddy1500
14
Sep 9, 2016
AlexPkTnx a lot!! honest to goodness, couldn't be any prouder to be a part of the Massdrop community!! 👍
narkelo
0
Sep 9, 2016
got mine a few days ago but didn't get a chance to try them until tonight. i looked through a few comments and found that others are describing the same things that i see/hear with my set....cracked jewel case, flimsy wiring, poor fit in ears, and exceptionally poor audio quality.
NotGunnarMan
0
Sep 7, 2016
The quality of the earpods is way bad. I have another pair that I originally intended to be replaced by these massdrop earpods and the difference is noticeable.
nightshadow
2
Sep 6, 2016
Either these headphones are fake or Apple's quality standards dropped massively. The audio is complete crap compared to a real pair of Apple Earpods even the ones that I've been using for the past year. The wires on these are thinner and stiffer compared to the real ones which leads me to wonder about how well they'll hold up with regular use. Also it may be because they're new, but they don't even seem to fit in my ears as good. Overall even for $10 these still seem overpriced.
Fernando99
0
Sep 6, 2016
Yup these are fake. The sound quality isn't so bad but compared to the genuine, it doesn't compare and especially the bass. The bass on the fake ones are not so great. Even the wire doesn't feel the same
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