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How long does it take to ship?
Reefboi16
We normally ship out the chairs before the last day or I should say estimated shipping day. It takes anywhere from 2 to 7 business days to receive the box, depending on where you live. Thank you
does it ship to canada? might be interested in this cuz i really do need a damn new chair badly
MylesTheDoctor
no, unfortunately the shipping costs to Canada are prohibitive. We are working on solution to ship from Canada to make it more cost-effective but have not completed that yet.
Hi all,

Do not buy this gaming chair from Arozzi, you have been warned. I have not purchased anything from Massdrop since. I felt led on by their marketing thinking I was getting a good deal only to disappointing by their no return policy at the time of purchase. It is not worth the money, you are not getting a good deal. Do yourself a favor, spend a little more money and buy from a reputable company that will honor their warranty and has a return policy.

Last note to Arozzi, please do not bother to contact me. I'm not interested in correcting this situation nor do I care to resolve any warrantied parts as I do not have this chair anymore. I could not put up with this chair constantly shifting to one side, non-stop squeaks from any movement and the piston slowly lowering and not keeping it's set height.


0d3y
Hi 0d3y, It's not Arozzi who does not have a no return policy it's massdrop so please do some research on that. Also we help anyone who reaches out to our customer service team so stating we are not a reputable company is a lie. You were not "led on" one bit and did get an amazing deal on a Torretta Gaming Chair and what you should of done is reach out to our nice customer service team and asked for a bit of help, in some cases we even send a complete chair replacement if deemed fit. I'm sure we could of solved your case in no time!
0d3y
My colleagues in the service team have already made an honest and appropriate reply to this. But I do want to underscore and repeat what I have said many, many times in the Massdrop discussion groups. There is an "all sales final" policy at Massdrop. No returns. Not just for chairs but for everything they sell.

That is part of the way they keep prices so low. Returns are not "free", they are very expensive to process and handle. You can buy any one of our chairs or the desk from our website, from Amazon, NewEgg, Best Buy, Fry's and lots of other places and have a 100% right to return. Only you will pay more. But if that's important to you, you should do it, it's like buying insurance.
ArozziScott
Hey Arozzi,

I want to start off by thanking you for sending this WAY ahead of the expected date. Really appreciate the speedy shipment.

I am incredibly frustrated, however, by the fact that the box containing my chair was absolutely thrashed, to the point where it was practically open on all sides held together by one plastic strip. The chair itself is mostly okay, though there is damage on the back of the chair, piston, piston cover, and five-star metal base. The back of the chair has a slash ripping into the fabric, the piston is obviously scuffed, as is the five-star base, and the cover is so incredibly warped on the inside ring it looks like someone tore a piece off.

I haven't even begun to set this up because it is too incredibly difficult to get the screws on for step one - you did note in the instruction manual that it's a two person job, though I can't help but wonder if the metal to support the back is warped too.

Honestly, I'm considering just asking for a refund right now as I'm really heated. I'm going to take a few hours to cool off and perhaps assemble the chair with a friend to check for structural damage as well.

Please let me know who I can contact to get this sorted out. I know my friends have been satisfied with your products and I want to be as well, but this first impression is really going south.
Leap
You can contact Arozzi support at Service@arozzi.com
Where did the regular torrent go?
Saaz83
We have extra stock of the Torretta XL, so gave Massdrop a special low price for this drop. The standard model will be back next time.
Is it good for someone 6"5?
Benjam20000
And 170 lbs
Benjam20000
Should be ok.
Got my chair. Packaging was so damaged, had I been home to personally receive it, I would have sent it back. Fortunately, the only damage to the chair was to the little thin aluminum cover that goes around the post hole in the base.

ON THE FLIP SIDE: The quality of this product is not very good, even considering the discounted price we got through Massdrop. I could have bought a cheaper office chair with the same quality and functions from CostCo BUT with the option to easily return it. Now I am stuck with a poor quality chair that is NOT easy to return. 1) the sewing in the front section is poor and there is a bunching effect on the seams that come down the front of the seat. 2) The dust cover on the underside doesn't fit and the assembly at the factory drove the screws through the dust cover unevenly. I had to remove the armrest brackets, cut slits in the dust cover and remount the armrest brackets. 3) the chair wobbles horribly on the gas piston with the normal rest position in the forward leaning aspect(VERY uncomfortable). 4) there is entirely too much play in the pin that controls whether or not you can lean back in the chair. Combined with the wobble and I feel like I am on a circus ride. 5) finally, there is a bit too much play in the arm rests and there is no easy in & out adjustment for the armrests. You literally have to unscrew the bottom plate from the underside to adjust the arms in or out.
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B.Hutch Thank you for your good words. Again, we are sorry you had the problems to begin with and are glad we were all able to come to happy resolution.
Glad we were able to get you taken care of. We take our commitment to customer service seriously. I know I say it a lot but it bears repeating...the overwhelming majority of people have no problems or issues. Our overall defect rate is under 1%. But, when you sell thousands of chairs that still means that there are a lot our customers that need help. And sometimes it's unrelated to an actual defect, it just might mean assistance in assembly or operation. And that's where our dedication to providing the best and fastest service we can comes in. We will get you taken care of and do our best to make you a satisfied Arozzi customer. service@arozzi.com is the best way to contact us.
Hi All,

I know that you all have been waiting patiently for your Arozzi chairs and by now realize that we are on a slight delay. Arozzi knows about your concern and is actively trying to expedite your orders.

Arozzi typically is one of our fastest vendors when it comes to shipping and this slight delay is not typical but it happens from time to time.

We should have informed you earlier of this situation and going forward we will lengthen the shipping times so we can keep anxiety to a minimal.

Once I know more of a definitive time frame for all the orders I will let the community know.

Cheers
Hi everybody, so I finally got my shipping tracking number but was directly from arozzi service email. I suggest you do the same and provide them with your massdrop order number so you can get yours as well. If massdrop still doesn't send it by themselves.
GL
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hatch
What email did you use to contact Arozzi? My email went unanswered..
Cheezburglar
Service@arozzi.com

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