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Showing 1 of 205 conversations about:
rhinocerosbladder
383
Sep 26, 2017
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Got #0048 and this knife is a trainwreck. Boker has no idea what they're doing in terms of customer support for this knife as well, as it looks like they rushed production and said 'fuck it', and are hinting that they don't know how to warranty it while letting me keep my serial number. I know not all their products reflect this quality, but this definitely sours Boker as a brand in my book.
JonasHeineman
5987
Sep 27, 2017
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rhinocerosbladderCan you please let us know in more detail your concern about support, because I just checked to see how many help tickets we have for QC issues and was informed there are currently zero - did you report this already using https://www.massdrop.com/transactions ? Boker's general policy is that Massdrop should direct members to them for help, but if we see there is an isolated issue that needs to be addressed for a Massdrop exclusive, we may be able to help facilitate help.
rhinocerosbladder
383
Sep 28, 2017
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JonasHeinemanHello! Yes I did, I believe I was/am speaking with Summer. She gave me their correct website, and I'm in correspondence with them now. They haven't responded in about a day though. Last I heard they're forwarding what I say to Germany's customer support.
EDIT: They've yet to respond. I can forward their handful of emails to anyone on MD's customer support staff.
rhinocerosbladder
383
Oct 2, 2017
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JonasHeinemanTo quote their short email after following up with their customer support:
"You are supposed to contact Massdrop to get either a refund or a new knife." So after all this waiting I have no idea what to do.
"You are supposed to contact Massdrop to get either a refund or a new knife." So after all this waiting I have no idea what to do.
Samhagen
32
Oct 4, 2017
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rhinocerosbladderSorry to hear its not as advertised :(
Would you mind sharing what date you placed your order?
rhinocerosbladder
383
Oct 4, 2017
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SamhagenApril 5th. If you look under the main discussion tab here I posted a lengthier post detailing my experience with the Boker USA president after he called me.
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