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Showing 1 of 18 conversations about:
Virgule
343
Jul 30, 2017
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So I should receive it tomorrow based on the information on the drop, yet it's still marked as "order placed with the vendor" ? You know a bit of an update before D-day would be appreciated when it becomes obvious that it will be delayed.
Virgule
343
Aug 1, 2017
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JamesXI don't know. They aren't giving any estimates as to how long the delays is schedule to be. I think the whole drop concept and the general customer acceptance of long lead times put Massdrop in a low accountability position with low effort put into communication. No reason was communicated, just a vague "unexpected delay". I hate to break it to them but aside from maybe plant explosion, pretty much no delay should be unexpected. I work in project management on projects of complexity several orders of magnitude higher than "procurement for a couple clothing items" and even then, most delays and risks can be accounted for. This blanket statement email shows a lack of competence on their part or worst, a disregard for their customers. I may be should cancel but I've waited more than a month already so what's the point. See how much I'm excited to have purchased this item from you Massdrop ? Is that how low the bar is for a successful business opportunity ?
SantiagoDraco
611
Aug 8, 2017
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VirguleThe silence is deafening. I guess it's ok to have our money but not report back on the delay in shipping. Maybe MD is getting a bit too big for it's britches.
Kind of like them ignoring requests to show the last 4 digits of your payment method on orders so you know what method you used.... kind of like every other online merchant does. I guess remaining unorganized is what they feel is part of their charm...
Kind of like them ignoring requests to show the last 4 digits of your payment method on orders so you know what method you used.... kind of like every other online merchant does. I guess remaining unorganized is what they feel is part of their charm...
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