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Showing 1 of 121 conversations about:
Benjamin6264
182
Jun 30, 2017
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I sent Massdrop a message about how one of the spreader bars stretched the mesh at the bottom of the sheath pocket, made a hole in it and popped out. I haven't had any reply. Although I'm otherwise happy with the hammock, be aware that this can happen. I wasn't even in the hammock when it happened, and the plastic protective caps were on both sides of both rods. I didn't tense up the attachment cord either.
Dannyhammock
199
Byer of Maine
Jul 2, 2017
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Benjamin6264Sorry to hear about your hammock. My name is Dan Hall from Byer of Maine. I'd like an opportunity to resolve your issue directly. Please send 3 or 4 images to me directly for inspection. Some of the spreader bar, and a few of the whole hammock just for an overall visual inspection. If it is a defect I'll be happy to send you a replacement at no charge. danh@byerofmaine.com
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