Clueboard 66% Custom Mechanical Keyboard Kitsearch

Clueboard 66% Custom Mechanical Keyboard Kit

Clueboard 66% Custom Mechanical Keyboard Kit

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Stickied
Hey everyone, Apologies for the overdue update on this drop. We have been working with Clueboard on a firm ship date and have several updates for all of you: For those of you that have received a single switch, we have resorted our inventory and kitted the switches correctly. They will be ready to ship by end of next week. Sorry about the mistake, this was a miscommunication between us and our warehouse on how the drop was set-up. As for all the Clueboard components (case, pcb, plate, GMK keycaps), Clueboard is aiming for a firm ship date of 12/31. The delays were unexpected for both Clueboard and Massdrop, and Clueboard is working with the factory on perfecting and finishing some of the components. If for some reason the boards are not able to be shipped by 12/31, we will unfortunately need to cancel and refund the drop. At that point, we’ll follow-up with options for the drop participants to decide how you all would like to move forward based on the information we have. If you do not wish to wait, please reach out to our community support team via your transaction page, we will get the cancellation and refund sorted out for you. Regardless, we are issuing everyone who participated in this drop a $20 Massdrop credit. We’re sorry for the delay and poor communication on this drop - it’s obviously not a situation anyone wants to be in. (The credit will be added in the next 24 hours and automatically be applied on your next purchase on the check-out page) Thank you everyone for being super patient and supportive, and apologies (many many many times) for the delay and lack of updates up until now. Our Community Support team will also send out an update regarding this matter via Email.
NEXT UPDATE: On or by 12/18
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XiK
I’d rather wait for the original product. Than wait and have it cancelled. By giving us a final date it’s almost like it’s expected.
thinkV
I never got any sort of credit, so that was a wasted apology. I wouldn't place another on this site if I was paid to do it.
Will this drop again? Thank you.
Any ideas when the next drop will be?
Hi Everyone,
Many of you had had problems with stabilizer clearance. I've got a pretty good handle on what happened and have written a post about it here: https://www.reddit.com/r/clueboard/comments/7qf41g/stabilizer_clearance_problems_with_latest/
TL;DR: You will be receiving a part to correct this problem in a few weeks.
I apologize for this. I know this hasn't been the smoothest drop but I'm committed to solving this problem.
As always you can ask me questions here, in the reddit post above, or through our support channels: https://clueboard.co/support
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Could you provide us shipping information?
Until now i've not received a repair kit. And because i've moved to a different address i guess there will be no repair kit arriving any time soon. Could you provide the files so that i can use a laser cutter and make the necessary parts myself?
I got the board back in December but I'm still waiting on the switches. I'm hoping it shows up soon, I contacted support about when it might be delivered but they don't know either.
Why there is no Clueboard in black color?
Looks like my keyboard was delivered to an unknown address in Texas? Somehow missed the delivery email until today. I don't even think I've been to Texas... Posting here for visibility in addition to my support request, because this is a new one by me? Anxious about what is going to happen with such limited supply.
I just received my package but it was missing the keycaps. Everything else seems to be correct.
mattshirl
Did you get your switches?
thinkV
I received the switches and everything else. Just no keycaps.
@skullY I have received my case and PCB last week, so regarding that, everything is fine. But i either I'm stupid or there is an issue with the stabilizer positioning in the PCB/Plate for the 2x2u split space config. The cutouts on the plate for the stabilizer wires are in the bottom (south facing) but the mounting holes in the PCB indicate that those stabs should be mounted facing north. So I put everything together (with Holtites, luckily) and around the 2u spacebars it really seems to not fit properly. The gap between the PCB and paste is bigger than it should be and the stabilizers (even clips and lubed) do have some serious resistance and don't move smoothly. Any suggestions on what to do about that?
Failix
Heya, come find me on my Slack, we can talk through this and figure out how to fix it. There's a link to it on our support page: https://clueboard.co/support
I've just received my case, but no PCB – is this expected?
flipactual
That would be my bad when packing. Send us an email and we can rectify that- info@clueboard.co
skullY
Y'all have sent the PCB now, thank you!
Anyone still waiting for the switch portion of this drop to ship? Received my case and pcb last week, but no word at all on the switches
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I've reached out to my contact at Massdrop logistics to ask about that.
skullY
Much appreciated :)
Hi Everyone,
I've been super busy this week getting orders ready to go out, but I wanted to take a minute to give an update-
Today we dropped the first batch of orders off at USPS. We have an (even larger) batch of orders ready to drop off at UPS, but they're not open on Saturday. I expect to have the remaining orders packed and ready to go by tomorrow evening. A few people (less than 10) are impacted by the lack of purple bottoms, but those have been manufactured and the factory has already completed new bottoms for those orders. I expect those to ship to me next week and arrive the first week of January. All in all this order is nearly complete, and I thank you for your patience as we got manufacturing issues sorted out.
Happy holidays everyone, and Clueboard wishes you the best possible new year!
skullY
Hi @skullY, thanks for the update, will I get a notification when my order has been sent? I haven't gotten any tracking or information for anything in this order. (not even the switches like some people)
I just received an email from Massdrop containing a tracking number for my switches. Is this an indication that my pcb and case are soon to ship as well, or is the possible cancellation of the kit still up in the air?
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the formulation was rather confusing, but thanks for clearing that up :) However would it be possible to wait for the purple aluminium bottom before shipping it? As I am using a proxy due to import.
Thus shipping it in parts will nomatter what end up costing me more and not getting me the board any sooner.
ArchCel
I can't promise anything, but email me your order number and I'll see what I can do.
How much was this keyboard kit when it dropped?
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I also didn't like that idea, so I'm going to get the underglow kit from their site for 30 and keep my aluminum bottom. I really wanted the purple, and it was never on their site.
upintheclouds
Yeah I didn't feel like trying out my skills at SMD soldering those LEDs :P But otherwise great idea :)
Hi Everyone,
I wanted to give a brief manufacturing update-
I expect the factory to ship the purple and grey any time now. The update I got them from them a couple days ago said they were working on some quality issues with the grey, but would get them out ASAP. I will next ask them for an update on Monday.
I have silver cases ready to ship- except for feet. Due to a miscommunication I received red feet instead of clear. The correct feet just finished and should be arriving next week. If by chance you have a silver order and are ok with red feet email info@clueboard.co with your massdrop order number and I can have your order packed by this weekend. Otherwise silver cases will be shipping by the end of next week.
Thanks for your patience and support while we get these manufacturing issues sorted out.
skullY
Thanks! Keeping fingers crossed that everythings goes well before massdrop feels compelled to cancel this.
Just like a few others are saying, I would much rather wait for this to ship than have it canceled. I’ve been wanting this board for at least a year before the drop even started.
I can survive waiting a bit longer, but please please do not cancel it.
Just got an email that states that this drop may get cancelled when they will not be able to ship until december 31st. I would be very disappointed if this really gets canceled. I have no problem waiting for stuff when its good in the end.
I see a couple of updates from @skullY below, which is good news. @XiK can we get an update from the MD side, even if it's that you have no news? Been a lot of silence on this one.
EndlessBen
I contacted them about this recently, and this was the reply that I received:
"At this time we do not have a firm timeline regarding when the switches and keyboard will be shipped. Though on the drop page, the vendor has offered some information regarding the production of the Clueboard. Here is a link for your reference: https://www.massdrop.com/buy/clueboard-keyboard-kit/talk/1874072 "
So, no. All they did was link @skullY 's 3 week old post. You would think that if they routinely suffer from "earlier backlogs" on these types of drops that they should maybe not release so many new drops when they are already behind in delivering completed ones.
masong18
Well blerg. Thanks for passing that on at least. I've never complained about a delayed drop in all my years here because they've always been at least a little proactive in communicating about them. But with this one, all I have is a single switch and a whole lot of silence. Ugh.
Hi Everyone,
I wanted to take a minute to update everyone on the state of this drop. The truth is that I haven't had enough information to give the kind of updates I would like to, and there's only so many ways I can say, "we're working on it but waiting for the factory."
In September we were on track to have keyboards going out on time. And then we released the AEK64, and some of you may be familiar with the defects that plagued that. Almost all of them were anodizing "burn marks", which is why so many cases seem to have similar markings. This started a process of review and improvement with the factory. That process has been drawn out due to China's National Day festival at the beginning of October and some life events that my business partner (who handles most of our communication with the factory) has been dealing with.
The good news is that last night we skyped with our factory rep. All machining is done, and only anodization remains. They are anodizing 25 silver cases and will be shipping those along with the polycarbonate bottoms this week. I will receive those and inspect them for quality. Assuming everything looks good, I will give the go ahead to anodize the rest of the production run. I will also fulfill any silver orders I can from that shipment.
I apologize for how long this process is taking. After the first drop we tried to improve quality with the original factory but were not able to. This factory is new but they are already very responsive to our needs and concerns. We'll get these shipping as soon as we can.
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Looks good :) What would you say are the chances of it shipping before mid december?
I somehow have this premonition that one of the 2 fucked up cases is mine and that I'm not going to get my keyboard this year.
Anybody else frothing at the mouth waiting for this to be shipped :D :D
Hey guys,
Apologies (a lot :/) on the delay on the switches, thanks for flagging everything here. I have just checked in with our logistics team - our warehouse is still experiencing some back up; and is aiming to get these out to you guys sometimes this week and end of next week.
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Let me check in with our logistics team, sorry bout the wait :(
XiK
Any update on switches? "Let me check in with our logistics team" was a couple weeks ago now.
Can we get an update on what is going on? We are now 2 weeks past the ship date with no idea what is going on and what the ETA is.
dilsy
Looking into where we are for the switch packing. Sorry about the delay :(
XiK
Any updates on the switches from the Massdrop side of things?
This is starting to feel like the Planck drop. Where is @bradr to fix this, he seemed capable of getting drops back on track.
Any status update? Today is the projected ship date, and while some have received their switches (no sign of mine), I haven't seen any announcements about the actual board (pcb/case) arriving or shipping to anyone, and the last official update via email was a month and a half ago.
upintheclouds
We're still experiencing some delays in shipments dispatch at our third party logistics center, sorry about the wait :(
Hey guys,
Many of you might have received a single switch instead of the pack you have ordered. We apologize for the inconvenience. There was a miscommunication between our fulfillment team for the Zealios / Kalih switches. Our logistics team is working on getting the correct packs as we speak. Apologies again! Thank you all for supporting this drop.
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The same issue just happened with my Redscarf II Ver D drop. Same type of switch. Only received one switch.
So the issue appears to be more widespread than just one drop.
Just letting you know.
InMyName
Yep, on our radar :( thanks for flagging~
My 70 Tealio switches that weigh 0.1 pounds are in the mail right now. I'm so excited!
MIKEATRON
NICE
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FedEx is reporting that my Clueboard weighs 0.1 lbs / 0.05 kgs. If I receive an incomplete order you better believe I'm issuing a charge back.
ptrckbrwn
just email massdrop and they'll fix it I'm sure
People getting a single switch is definitely incorrect, but the page always said that switches were shipped by massdrop, and the rest by clueboard co. So for those who "just got their switches"... that was the plan since day one.
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Yep fair point. I doubt they are intentionally misleading anyone though. How often do we have split shipments like this? I haven't received any email yet because I only ordered the kit (no switches) so I don't even know if I will get a notification.
deevus
It's likely that an automated system spits out an email from a template that just says the "drop" is being sent. To be honest, I didn't read that the the switches were being sent by the manufacturer and the "kit" (PCB/Case/Stabs) are being sent by Clueboard.
I also only received switches. This is ridiculous that Massdrop screws up repeatedly like this.
SO, here's a thought. If you are one of the international orders that Massdrop has only shipped part of your order and declared the full value of the order on the customs forms for that package, MD has technically committed mail fraud against you by falsifying the declared value of the contents of your package. Now I'm not saying start a shitshow over this here, but if MD does nothing to reimburse those affected by this, then you'll need to take your case higher up.