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Showing 1 of 97 conversations about:
eddd
27
Dec 21, 2015
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I used to wonder when I read about complaints of Massdrop's customer service. And it's true; they're pretty lousy at responding to emails (More specifically, the "Contact Support" link under the Transactions page). Or at the very least, it's hit and miss. It's been a week and I still haven't heard a response to a simple question about my order. It would be nice if I got some sort of acknowledgement. Even if it was "hey, we're really swamped but we'll get back to you by ____". Disappointed.
YanboWu
8490
Collaborations
Dec 21, 2015
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edddThey are pretty swamped by the holiday season. But they are working on everyone's tickets! Sometimes there might not be a response for a while but they are working on the issues to get them resolved.
lanyusea
142
Dec 22, 2015
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YanboWuDec. 21 has already passed, but my package is still not shipped.
Should we wait for another two weeks?
Should we wait for another two weeks?
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