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zeeawk
8
Oct 30, 2018
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I'm posting this here in hopes someone @Durgod will see it and offer some advice on what can be done.
Just got my 2 keyboards today. One with silver switches and one with blue.
The silver one had a crack on the back and it was warped so bad it wobbled on the desk. The space
bar also had a crack on the front of it.
The blue ones space bar doesn't depress all the way. It looks like someone jammed it on when it wasn't lined up properly. Part of the keycap inside is busted where its supposed to sit onto the side support.
Just got word back from massdrop that there is NO WARRANTY with these keyboards. My only option is a full refund. They can't send me replacement parts or units as they have nothing in stock. Worse yet, if these keyboards dies in a few months for whatever reason I'm SOL because there is no warranty.
Both keyboards came wrapped in some sort of plastic with bubble wrap around them and in a larger box. I was expecting individual boxes but that's not a huge deal. The "dust covers" on both keyboards were also cracked and the instruction manuals were wrinkled to hell.
This was my first purchase (second delivery) using massdrop. It's left a very bad taste in my mouth. I still can't believe there is no warranty.
I'm going to see if I can do a partial return and just buy a replacement space bar for the blue one. It does feel really nice to type on and I would hate to send it back. Although with no warranty I might just send it back. I guess I need to sleep on it.
I can upload pictures (i think) if anyone is interested.
zeeawk
8
Dec 26, 2018
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YMCMWhy do a full refund when all I need is a spacebar? This was a good deal and I didn't want to refund the whole thing and not have a keyboard. More to the point people need to realize there is no WARRANTY on these things. So if they stop working the day after you get them you are SOL.
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