Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
carmar: I emailed them a week ago, being in the same situation, except that mine shipped on the 12th. I also had some other UPS/USPS shipped packages arive before hand (when I had ordered them after the 20th). Luckly, I got mine the day after I sent the email. I assume that mine just ended up in the shipping container that won the customs check lottery.
In any case, In their reply (which I got within 24 hours), massdrop they said that due to a mistake on UPS' end, UPS returned a shipment to the mass drop fulfillment centre, the week that I was asking questions. They suggested that mine may have been in their, apologized, and said that they would have the packages recent that afternoon. If your order is in there, then it was probably resent on the 9th.
To be fair, it does sound like massdrop is doing what they can, and given the circumstances doing an okay job (I still think that international shipping should have tracking numbers, instead of the UPS/USPS thing that doesn't (even when it is working)). I think that they do need to be alot more proactive with their communication, though. I should not be the one relaying the above information (the reason I didn't when I got it), they should be doing that themselves, proactively, instead of letting customers get more and more uncertain of what is going on because of the lack of communication.
Yes, certainly they should be much better with their communications. I've also sent a messages to their "support" people about the two items that haven't arrived, so hopefully they respond to those messages.