Fisher TiNi Infinium Space Pens Discussions | Drop

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Sep 19, 2017

Definitely just a gimmick advantage over a regular Fisher Space Pen for many users, but a pretty crazy one at that! Does it come with a guarantee to supply a replacement for free if you manage to run out of ink within 50y or something?

okester

117

Sep 20, 2017

namelessWell, here's the spacepen site's info about the lifetime guarantee for Repair or Replacement: http://www.spacepen.com/return-policy.aspx
I've used the service twice and paying for the shipping is the one part you have to cover, fwiw. So, for this instance - I'm not sure if the vendor is Fisher or some distributor, however, when you want to get some issue taken care of, you'd contact Fisher and let them know the details, and they should say that it's covered. It's been a no-questions-asked policy as far as my experiences have been. I tell 'em the reasons why there's an issue though, just for kicks.
And the text of that page: " REPAIR OR REPLACEMENT At Fisher Space Pen Co. we stand behind our products and our pens are guaranteed against all manufacturing defects.
If your Fisher Space Pen or your Fisher Space Pen Cartridge malfunctions, please send your item and all of the parts to us for repair or replacement via USPS 1st Class Mail. (Please be advised that USPS postal equipment tears an ordinary envelope and unprotected items are lost). Upon receipt, your Fisher Space Pen product will be thoroughly inspected by our Quality Control Department to determine the cause of the malfunction and your repair or replacement will ship via standard shipping within three weeks at no cost to you. (During the holiday season from Thanksgiving through the New Year, this time period may be extended to four weeks from date of receipt)
We cannot be responsible for an item that is lost or damaged due to inadequate packaging and recommend that you insure your shipment in case of loss in transit.
To return your item, please follow the instructions below:
1. Securely package the item in a small box 2. Include your Order Number (if you have one), Name, Mailing Address,Telephone Number and Email Address 3. Send to:
Attention: Consumer Services Fisher Space Pen Co. 711 Yucca Street Boulder City NV 89005
If you have any questions or need further assistance, please email our Consumer Service department at weborders@spacepen.com or call 702-293-3011 between the hours of 7:00 a.m. and 4:00 p.m. Monday through Friday.
At Fisher Space Pen Co. we seek to continually improve our products. Thank you for giving us the opportunity to correct the issue with your Fisher Space Pen product."