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Mark M.
216
Jan 18, 2018
Hey everyone - our sincerest apologies for the mixup on this drop. We are doing what we can to make it right and we appreciate your patience.
For those of you who received the 'Hike' version of the Fjällräven High Coast Trousers, you should now have received an email with details on how to return your item, or if you choose, to keep your item and receive a partial refund.
If you have indeed received the wrong product, please check your email and respond ASAP. If you have not received an email, please contact our customer service.
Thank you @DoctorP @Keepod @Logan96 @bucklebuster @AndrewSim @nealman @Ruggerbob
AndrewSim
29
Jan 19, 2018
Mark M.What if the trousers arrive after 19th?
I’ve yet to receive it. But the email says to inform by before 19th Jan.
Mark M.
216
Jan 19, 2018
AndrewSimNot a problem @AndrewSim - Reply to customer service and let them know your situation. We will help sort you out either way!
bucklebuster
43
Jan 23, 2018
Mark M.There's only one way to "make it right," and that's to send exactly what we ordered, even if it means that Massdrop has to eat some cost. That's how any respectable business would "make it right."