Hey everyone - our sincerest apologies for the mixup on this drop. We are doing what we can to make it right and we appreciate your patience.
For those of you who received the 'Hike' version of the Fjällräven High Coast Trousers, you should now have received an email with details on how to return your item, or if you choose, to keep your item and receive a partial refund.
If you have indeed received the wrong product, please check your email and respond ASAP. If you have not received an email, please contact our customer service.
Thank you
@DoctorP@Keepod@Logan96@bucklebuster@AndrewSim@nealman@Ruggerbob
Mark M.There's only one way to "make it right," and that's to send exactly what we ordered, even if it means that Massdrop has to eat some cost. That's how any respectable business would "make it right."
For those of you who received the 'Hike' version of the Fjällräven High Coast Trousers, you should now have received an email with details on how to return your item, or if you choose, to keep your item and receive a partial refund.
If you have indeed received the wrong product, please check your email and respond ASAP. If you have not received an email, please contact our customer service.
Thank you @DoctorP @Keepod @Logan96 @bucklebuster @AndrewSim @nealman @Ruggerbob
I’ve yet to receive it. But the email says to inform by before 19th Jan.