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Showing 1 of 20 conversations about:
HassanS
3183
Operations
Dec 16, 2014
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HassanS
3183
Operations
Dec 16, 2014
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suvashReally disappointed on how this ended.
We are definitely going to run this in the new year and will do our best to make sure its goes smoothly.
-Hassan
We are definitely going to run this in the new year and will do our best to make sure its goes smoothly.
-Hassan
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When we placed the initial order with the vendor we were told that they had the full order ready to go and it would be released in 10 days. The vendor recently notified us that they had made an error due to their inventory management system and the group's allocated orders were actually not physically in the warehouse.
I have been on the phone with them trying to get these pulled off of retail shelves to get the group's order fulfilled, but we were unable to secure the quantities needed to make the drop happen.
The vendor profusely apologizes for the mistake and is implementing new processes to make sure this does not happen in the future (other retail orders were also affected). We are working closely with them to make sure that future drops are not affected by issues such as this.
Though this issue was out of our hands we understand that this is not a desirable outcome and will push hard to make sure the group gets something thrown in free of charge. I have another call scheduled with the vendor later today and will work hard to get something thrown in for you all.
Expect an update from us on 12/17 or sooner if something comes up.