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AlexPk
7197
Community
Sep 20, 2016
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CraigS
28
Sep 20, 2016
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AlexPkI've never heard of anyone, commercial or personal, get such a lack of detail from shipping providers as you guys claim to. I truly don't understand how all you can find out is "there's been an issue with the shipment"... I have 2 active drops with Massdrop, this one, and one other which was supposed to ship 8/26 (which I purchased in July). I am beyond disappointed, I want the products I paid for. Yes, I can ask for a refund, but then no products. Is there something you just don't want to tell us? There must be some other truth than what is in the updates you have been providing us.
AlexPk
7197
Community
Sep 20, 2016
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CraigSI 100% agree this is incredibly disappointing. The exact quote I have from UPS tracking is: "Shipment recorded, but cannot be found. Attempting to locate."
This is all the information I have and it is beyond frustrating to me that an entire shipment can somehow get misplaced. However, at this time I can't do anything other than be disappointed and let everyone else know what the deal is.
This is all the information I have and it is beyond frustrating to me that an entire shipment can somehow get misplaced. However, at this time I can't do anything other than be disappointed and let everyone else know what the deal is.
rwrogier
59
Sep 20, 2016
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AlexPkAlex,
I'm sorry but NO. I've worked for multiple companies over the years who have shipped items all over the world. I've used every carrier you can name and some you probably can't: DHL, FedEx, UPS, USPS, DeltaDash, USF Holland, Con-Way, Averitt, ABF, Snyder.... the list goes on. In EVERY SINGLE CASE, the carrier CAN and WILL tell the shipper and recipient very detailed information if you have a business account. At this point, I just have UPS MyChoice as well as the FedEx equivalent of the same. Even with just these services I can get fairly detailed information. I don't get down to the level that I would get when I worked for the manufacturing plant, but I get detailed information.
If UPS is not giving you the detail you need, you need to pony up the cash for a UPS Business account (and look at other carriers too if you're really shipping as much as your site would indicate. You'll get a dedicated UPS account team who can find any shipment; even if that means calling the local station (which you'll never get the direct number to) and getting the manager to walk out and find the big box that says "Fostex" (or whatever) on the side.
With the pipeline spill, I'm guessing that anything shipped now is going to go through the roof and be very slow. When it took me 5 gas stations yesterday just to find gas for my car, it's going to directly impact the shipping carriers. I really don't WANT to cancel my order and go to eBay because, as I said, I want to have the warranty on the cans. However, if there's just no way that you can give a real update, then maybe that's what I'll have to do. I think I'll hang on until the end of this week, then decide.
I'm not directly attacking you personally, but based on what I've read, I have had to tell people where I work (it's in the mid-50's on the Fortune 500 list) to NOT buy from you. I was previously telling people how cool this site was and even suggested a few try it out. I won't do that again.
Please figure out how to run this properly and provide updates. This is my single biggest complaint, no updates, no communications. I get more communications from my local grocery story about products than I do from you and some of these grocery stores I've never been in. Keeping the customers up to date, even if that update is, "They've left the manufacturer and are en route to us...", or "UPS has lost the order, but we still anticipate shipping the June drop on 'x' date and the August drop on ....". This is all I'm really asking for, but telling us that you just can't get info from UPS, umm, no, don't buy it. That is one of two functions of your job, to collect the monies for the items that are ordered and pay the manufacturers/shipping carriers, and to then ship out those products once they've reached your warehouse. Please step up so that this website CAN work. Thank you.
I'm sorry but NO. I've worked for multiple companies over the years who have shipped items all over the world. I've used every carrier you can name and some you probably can't: DHL, FedEx, UPS, USPS, DeltaDash, USF Holland, Con-Way, Averitt, ABF, Snyder.... the list goes on. In EVERY SINGLE CASE, the carrier CAN and WILL tell the shipper and recipient very detailed information if you have a business account. At this point, I just have UPS MyChoice as well as the FedEx equivalent of the same. Even with just these services I can get fairly detailed information. I don't get down to the level that I would get when I worked for the manufacturing plant, but I get detailed information.
If UPS is not giving you the detail you need, you need to pony up the cash for a UPS Business account (and look at other carriers too if you're really shipping as much as your site would indicate. You'll get a dedicated UPS account team who can find any shipment; even if that means calling the local station (which you'll never get the direct number to) and getting the manager to walk out and find the big box that says "Fostex" (or whatever) on the side.
With the pipeline spill, I'm guessing that anything shipped now is going to go through the roof and be very slow. When it took me 5 gas stations yesterday just to find gas for my car, it's going to directly impact the shipping carriers. I really don't WANT to cancel my order and go to eBay because, as I said, I want to have the warranty on the cans. However, if there's just no way that you can give a real update, then maybe that's what I'll have to do. I think I'll hang on until the end of this week, then decide.
I'm not directly attacking you personally, but based on what I've read, I have had to tell people where I work (it's in the mid-50's on the Fortune 500 list) to NOT buy from you. I was previously telling people how cool this site was and even suggested a few try it out. I won't do that again.
Please figure out how to run this properly and provide updates. This is my single biggest complaint, no updates, no communications. I get more communications from my local grocery story about products than I do from you and some of these grocery stores I've never been in. Keeping the customers up to date, even if that update is, "They've left the manufacturer and are en route to us...", or "UPS has lost the order, but we still anticipate shipping the June drop on 'x' date and the August drop on ....". This is all I'm really asking for, but telling us that you just can't get info from UPS, umm, no, don't buy it. That is one of two functions of your job, to collect the monies for the items that are ordered and pay the manufacturers/shipping carriers, and to then ship out those products once they've reached your warehouse. Please step up so that this website CAN work. Thank you.
copperbricks
9
Sep 20, 2016
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rwrogierI have to agree with this. Massdrop needs to light a fire under someones ass at UPS. Losing a shipment of headphones worth several thousand dollars is unacceptable.
AlexPk
7197
Community
Sep 20, 2016
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rwrogierI agree with everything you've stated. The only thing I can say is that we're the receiving account and not the shipping so the amount we can do at 7pm PST is limited.
And I 100% agree that the current system for updates is broken. It's a system that was originally created for one guy updating a couple hundred people on a handful of drops, and frankly, it hasn't scaled well. It's a current project to overhaul the whole process for updates and on site tracking.
I appreciate you still coming around despite the frustration and am bothering as many people as I can to get more info.
And I 100% agree that the current system for updates is broken. It's a system that was originally created for one guy updating a couple hundred people on a handful of drops, and frankly, it hasn't scaled well. It's a current project to overhaul the whole process for updates and on site tracking.
I appreciate you still coming around despite the frustration and am bothering as many people as I can to get more info.
JimK
139
Sep 20, 2016
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AlexPkwas reading a little article about Massdrop ..........
just 2 years ago they raised $6.5 Million dollars and at this point, 2 years later, you guys have just "one guy updating a couple hundred people on a handful of drops" and that is the business model ~ its "designed" that way and *surprise* "hasn't scaled well" >>>> wow, really? <<<<<
looking at the picture of the owner, he looks like a kid who had no idea what to do with $6.5 million dollars ..........
ummmm, I have some advice, although I'm sure he's blown through it having his headquarters located in one of the highest real estate markets in the Country *San Francisco* >>> my advice would have been *Plan for success* ~ *Hire people to SERVICE your customers*
He had the upfront money to hire but made the typical mistake of overspending on fluff and things that are not related to doing the one thing that should have been Goal #1 and that is ......... Service.
Service, Service, Service. You do that, and the profits will flow, you don't do that, it simply means you had no real, genuine belief in your idea and planned on failing ~ I don't feel sorry for the investors either because question number one when investing should always be "how do you *plan* to service your customers. If the guys responds "we plan on taking great care of them" .......... walk away because that is no plan, that is an expectation everyone should have .......... the question was "what is your plan" to service your customers
Good job on the planned to fail part
I'm waiting for the headphones. I'm in. All the way.
I have several great headphones already and would like to add these, so whatever, suck all you want ( not you Alex, but MD), I'll see them when I see them, but I won't see anything else from MD because once I get them, I'm losing the link to this site.
I do a couple different webshows and won't promote like I was going to, but, I also won't bash you guys either .......... the owner of Massdrop and his planning to fail methods through a clear lack of business acumen is doing a great job on his own
http://venturebeat.com/2014/09/24/massdrop-raises-6-5m-to-enable-enthusiast-communities-to-use-their-massive-buying-power/
just 2 years ago they raised $6.5 Million dollars and at this point, 2 years later, you guys have just "one guy updating a couple hundred people on a handful of drops" and that is the business model ~ its "designed" that way and *surprise* "hasn't scaled well" >>>> wow, really? <<<<<
looking at the picture of the owner, he looks like a kid who had no idea what to do with $6.5 million dollars ..........
ummmm, I have some advice, although I'm sure he's blown through it having his headquarters located in one of the highest real estate markets in the Country *San Francisco* >>> my advice would have been *Plan for success* ~ *Hire people to SERVICE your customers*
He had the upfront money to hire but made the typical mistake of overspending on fluff and things that are not related to doing the one thing that should have been Goal #1 and that is ......... Service.
Service, Service, Service. You do that, and the profits will flow, you don't do that, it simply means you had no real, genuine belief in your idea and planned on failing ~ I don't feel sorry for the investors either because question number one when investing should always be "how do you *plan* to service your customers. If the guys responds "we plan on taking great care of them" .......... walk away because that is no plan, that is an expectation everyone should have .......... the question was "what is your plan" to service your customers
Good job on the planned to fail part
I'm waiting for the headphones. I'm in. All the way.
I have several great headphones already and would like to add these, so whatever, suck all you want ( not you Alex, but MD), I'll see them when I see them, but I won't see anything else from MD because once I get them, I'm losing the link to this site.
I do a couple different webshows and won't promote like I was going to, but, I also won't bash you guys either .......... the owner of Massdrop and his planning to fail methods through a clear lack of business acumen is doing a great job on his own
http://venturebeat.com/2014/09/24/massdrop-raises-6-5m-to-enable-enthusiast-communities-to-use-their-massive-buying-power/
Voiced
10
Sep 20, 2016
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JimKAgreed whole heartedly and well said. I'm forced to be in 100% since my account which I paid for these with no longer functions properly, so if I asked for a refund, they would probably try to put it onto a card which, as I stated above... No longer functions. Thanks PayPal, but thats an even longer story. At least my funds aren't frozen like some people have had happen. Things could always be worse guys. At least we expect the headphones in the end, and MD probably wont pick up and run like some kickstarter devs.
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I know this is is frustrating and understand if you wish to cancel your order for a refund. Please contact Community Support under your Transactions tab if you'd like to do so, otherwise I'm going to get in touch with UPS and the distributor tomorrow morning to figure out what's happened to everyone's headphones.
Thanks everyone. Expect to hear form me tomorrow when I find out more.