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Showing 1 of 25 conversations about:
LJFrench
77
Mar 7, 2017
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DaveHoff
687
Mar 7, 2017
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LJFrenchAll but 2 orders from the last drop shipped on 1/5/2017, the 2 orders that were delayed were redirected to local post offices and picked up on 2/27 because the recipients were not there to sign for the delivery.
LJFrench
77
Mar 7, 2017
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DaveHoffThank you for the shipping update. I could have used that back in December when the units were not shipped with the rest of Massdrops order. What should I have done to obtain this information back in December? How are customers expected to handle having no information about a $600 xmas purchase?
LJFrench
77
Mar 7, 2017
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LJFrenchI was most definitely asking Massdrop for updates and eagerly awaiting a shipping date. I was provided zero information, and meanwhile Walkera had my $$$. I was standing by, waiting for my shipment, but somehow I was chosen as a person who didn't deserve to get their drone on time. That's not right.
DaveHoff
687
Mar 7, 2017
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LJFrenchThe information for the delay was in an Email we sent to you personally, the delay was caused by a signature being required upon delivery and there being no one to sign for it.
LJFrench
77
Mar 7, 2017
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DaveHoffThat's not true at all. The drop was supposed to ship December 20th. I received the same messages everyone else did, that Walkera shorted the drop and some people weren't going to receive their drones in time for xmas. I was patient and waited for an update.
By December 30th, TEN DAYS later, there was still no update. I reached out to Massdrop and inquired about my order and what my cancellation options were. I was told I could not cancel. I pressed as to why I could not cancel my order and was then told it could be cancelled as a one-time courtesy. I then pressed and said that if I wanted to cancel, it would not be by using my one-time courtesy because this was clearly outside the bounds of the drop. The drop was shorted, therefore, not my fault. I again inquired as to the status of my order and was told no one had any information. It was then that I cancelled my order.
So no, my order was not late because I didn't sign for something. No, my order was late because Walkera shorted Massdrop, Massdrop wouldn't help me, and I was forced to cancel my order, for which I've still received no explanation or apology.
By December 30th, TEN DAYS later, there was still no update. I reached out to Massdrop and inquired about my order and what my cancellation options were. I was told I could not cancel. I pressed as to why I could not cancel my order and was then told it could be cancelled as a one-time courtesy. I then pressed and said that if I wanted to cancel, it would not be by using my one-time courtesy because this was clearly outside the bounds of the drop. The drop was shorted, therefore, not my fault. I again inquired as to the status of my order and was told no one had any information. It was then that I cancelled my order.
So no, my order was not late because I didn't sign for something. No, my order was late because Walkera shorted Massdrop, Massdrop wouldn't help me, and I was forced to cancel my order, for which I've still received no explanation or apology.
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Buyer beware, jeez..