Injinji Liner Crew NuWool (3-Pack) Discussions | Drop

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Injinji Liner Crew NuWool (3-Pack)

Showing 1 of 25 conversations about:

Injinji Liner Crew NuWool (3-Pack)

metis

199

Sep 26, 2017

Way to go Massdrop, I requested you send me the other two pairs, and instead I got an email saying you're refunding part of my order .
This was a no brainer to fix, and you've taken 3 weeks to keep screwing it up. This is NOT the level of service I've come to expect from you folks.

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Mark M.

216

Sep 28, 2017

metisExcuse the delay metis - Emails were sent out to everyone involved giving an option for a full refund, or if they chose it, to wait for the remaining 2 pairs. In your case there was no response to this email, so by default you were issued a refund. We will however be sending you the remaining socks as well. Again we apologize for the miscommunication and we appreciate your understanding.

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metis

199

Sep 28, 2017

Mark M.Mark, I replied. Apparently the email got lost somewhere after it left google's systems. That's fine, glitches happen, and I appreciate that you're intending to send me the socks (at this point, I'm not holding my breath that I'll see them, and I'm increasingly unsure if I can trust Massdrop to deliver anything), but vaguely prompt communication when you've got errors on top of errors is how you demonstrate to your customers that you care. I shouldn't have to be running down people and reminding them to respond.

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