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Showing 1 of 6 conversations about:
NealP
107
Jun 28, 2017
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Got mine in the mail yesterday- I have to say, this thing is a monster:) I mean, if the excellence it has as a knife ever did fail, not that it's likely, it can be used as a club! If only I had received the rainbow liner version that I ordered, instead of the blue one, it would have been a completely awesome buy. On the bright side, now I have an opportunity to review Massdrop customer support.
Mainstreet2020
8
Jun 28, 2017
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NealPTotally agree. Same situation here. Ordered the rainbow liners and got the blue ones. Opened a case with Customer Support and don't have any response yet. :-(
NealP
107
Jun 29, 2017
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Mainstreet2020So far I'm not getting the result I had hoped for. Instead of offering to send the version I ordered, I have been given the option to send it back (I assumed at my expense) for a refund, or get $10 off and a $5 coupon... while I appreciate the discount for accepting the wrong knife, I really wanted the correct version of the knife - the one I ordered. I'm at no fault, but I have to make the compromises... this isn't the best customer experience I've had.
DOTDJoey
44
Jun 29, 2017
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NealPSame thing happen here. I ordered in reverse though. Got the rainbow ordered the blue. Same coupon and $10 off the price.
Mainstreet2020
8
Jul 2, 2017
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DOTDJoeyVery interesting. Wonder if this happened to anyone else. Yeah, I'd be willing to trade also.
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