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Showing 1 of 32 conversations about:
Daisy_Cutter
1288
Nov 13, 2017
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Daisy_Cutter
1288
Nov 13, 2017
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Daisy_CutterUpdate: I got an email a few minutes ago stating that the orders have been placed with the vendor for S35VN titanium framelocks as per the drop. It looks Massdrop answered my question before I even got the chance to pose it. Bravo!
awk
1600
Nov 13, 2017
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Daisy_CutterJust got the same email. Also it's possible this is a vendor error and MD isn't losing anything.
Daisy_Cutter
1288
Nov 17, 2017
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Daisy_CutterFurther Update: Looks like this is off after all. MD claims that the vendor was backordered and cancelled everyone's order.
This is kinda disappointing. If that was indeed the issue (and not the price mixup), I wouldn't have minded waiting and I wish they'd given us the option.
This is kinda disappointing. If that was indeed the issue (and not the price mixup), I wouldn't have minded waiting and I wish they'd given us the option.
PNWNative
448
Dec 7, 2017
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Daisy_CutterSome of us have received this drop, not all the orders were cancelled. My order was delivered yesterday.
Daisy_Cutter
1288
Dec 7, 2017
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PNWNativeCool. Mine came back from the dead. I was initially told it was cancelled, but when I checked in again (cause I didn't get a credit card refund) they said it was shipping to me.
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So from here out, it looks like one of three things can happen: (1) Massdrop calls this whole thing off and gives us all refunds; (2) Massdrop says, "Sorry guys, this drop was intended for the VG-10 version and we made a mistake. We can either give you the VG-10 version or give you a refund, your choice," or (3) Massdrop bites the bullet and ships us S35VN titanium framelocks as per the drop.
I think (1) and (2) are probably within Massdrop's rights (at least, they should be if their lawyers are halfway decent). However, (3) would obviously make me (and a bunch of others) very happy, so I'm posting this early to make the case for (3). I sure hope Massdrop is listening.
First, the figures. Calculating backwards from the figure they gave for how much we all "saved" versus the stated MSRP on this drop, it looks like 52 of us joined this drop at $57 each. The titanium framelock Vigor can be had out there at $109. At bulk price, I'm guessing MD can get it at maybe $10 - $20 cheaper, so that's a cost price of $89 - $99, meaning a loss of around $32 - $42 per person if MD honours this drop. In aggregate, MD might make a loss of $1,664 - $2,394 (increasing the margin for error, that's $1,500 to $2,500). Even if MD's cost price is $109 (quite unlikely), MD's total exposure would be a maximum of about $2,700. In reality, whatever the gross figure is, the blow would be softened further because this can probably be booked as a loss, which leads to tax savings down the road.
In commercial terms, a sum of $1,500 to $2,700 is not a great deal of money; particularly not to a healthy SME like Massdrop with a capitalization of at least $47.85M (based on publicly available sources). In fact, $2,700 is probably a fraction of Massdrop's marketing and/or PR budget. I mention marketing and PR specifically because this represents a unique marketing/PR opportunity.
Nothing and nobody is perfect, and mistakes happen to the best of us. What separates good companies from great ones is how they react to mistakes when they happen. LL.Bean has been well-loved for decades, mostly because of its legendary no questions asked lifetime warranty. Japanese car brands are increasingly being considered more reliable than European brands because they often issue recalls before car owners even realize anything is wrong, unlike some European brands which have been slow to issue recalls, and in some cases have even been caught cheating. Amazon's customers don't think twice about shopping on its faceless, gargantuan retail platform because they know that returns and refunds are easy, and Amazon will give them the benefit of the doubt. These policies all cost money, but the great companies that choose this route reap rich rewards in terms of brand recognition and trustworthiness, as well as customer satisfaction and loyalty.
So the ball is now in Massdrop's court. Do you want to be a good company, or a great one?