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Product Description
“Veni, Vidi, Vici,” in Latin or “I came, I saw, I conquered” in English: Julius Ceasar’s famous words are the inspiration for the Kizer V3. One of the most popular designs in the Kizer lineup, this 8.4-inch folder features a 3.6-inch blade made from premium CPM-S35VN stainless steel, one of the most impressive steels on the market in terms of all-around performance Read More
Just got this email. Bit of a bs story. They can't even own up to their mistakes.
"Hello,
Ava here reaching out regarding your order for the Kizer V3 Vigor G-10 / Titanium Frame Lock w/ S35VN.
It has been brought to our attention that the item you ordered has been backordered by the vendor, and we do not know when more inventory will become available. We value your time, so rather than keep you waiting, we had to cancel your order and issue a full refund to your original payment method. You can expect to see the funds back in your account within the next 2-3 business days.
We sincerely apologize for this situation and as a token of our apologies, a $5.00 coupon has been added to your member account. This coupon will be applied to the next drop you join and will appear as a discount in the checkout page. It expires one year from today. Please note that the full amount must be used all at once and any remaining balances will not carry over.
If you would like to be notified when another drop for this product becomes active, please click the "Request" button on the drop page. Feel free to contact us if you have any questions or concerns.
Have a wonderful rest of your week.
Best regards,
Ava"
So considering that the MSRP on this drop was understated ($75, which is for the VG-10 version), and that this drop was pulled early, it looks like there might have been a slight mix-up here on what seemed like an incredibly good deal - $57 for a titanium framelock S35VN folder! I hit 'join' the moment I saw the price and specs, and it honestly didn't occur to me that it might be a mistake until the drop ended early.
So from here out, it looks like one of three things can happen: (1) Massdrop calls this whole thing off and gives us all refunds; (2) Massdrop says, "Sorry guys, this drop was intended for the VG-10 version and we made a mistake. We can either give you the VG-10 version or give you a refund, your choice," or (3) Massdrop bites the bullet and ships us S35VN titanium framelocks as per the drop.
I think (1) and (2) are probably within Massdrop's rights (at least, they should be if their lawyers are halfway decent). However, (3) would obviously make me (and a bunch of others) very happy, so I'm posting this early to make the case for (3). I sure hope Massdrop is listening.
First, the figures.
Calculating backwards from the figure they gave for how much we all "saved" versus the stated MSRP on this drop, it looks like 52 of us joined this drop at $57 each. The titanium framelock Vigor can be had out there at $109. At bulk price, I'm guessing MD can get it at maybe $10 - $20 cheaper, so that's a cost price of $89 - $99, meaning a loss of around $32 - $42 per person if MD honours this drop. In aggregate, MD might make a loss of $1,664 - $2,394 (increasing the margin for error, that's $1,500 to $2,500). Even if MD's cost price is $109 (quite unlikely), MD's total exposure would be a maximum of about $2,700. In reality, whatever the gross figure is, the blow would be softened further because this can probably be booked as a loss, which leads to tax savings down the road.
In commercial terms, a sum of $1,500 to $2,700 is not a great deal of money; particularly not to a healthy SME like Massdrop with a capitalization of at least $47.85M (based on publicly available sources). In fact, $2,700 is probably a fraction of Massdrop's marketing and/or PR budget. I mention marketing and PR specifically because this represents a unique marketing/PR opportunity.
Nothing and nobody is perfect, and mistakes happen to the best of us. What separates good companies from great ones is how they react to mistakes when they happen. LL.Bean has been well-loved for decades, mostly because of its legendary no questions asked lifetime warranty. Japanese car brands are increasingly being considered more reliable than European brands because they often issue recalls before car owners even realize anything is wrong, unlike some European brands which have been slow to issue recalls, and in some cases have even been caught cheating. Amazon's customers don't think twice about shopping on its faceless, gargantuan retail platform because they know that returns and refunds are easy, and Amazon will give them the benefit of the doubt. These policies all cost money, but the great companies that choose this route reap rich rewards in terms of brand recognition and trustworthiness, as well as customer satisfaction and loyalty.
So the ball is now in Massdrop's court. Do you want to be a good company, or a great one?
PNWNativeCool. Mine came back from the dead. I was initially told it was cancelled, but when I checked in again (cause I didn't get a credit card refund) they said it was shipping to me.
DurbanSomeone had mentioned in another drop they were waiting for it to drop again - when I woke up yesterday morning I jumped on it. I noticed the price differential compared to Blade HQ and the too low retail price for the drop but just went for it. I already have the email notifying those who joined that the order has been submitted to the vendor. It looks like it took 12 hours for the mistake to get noticed. MD has made less significant mistakes in reusing content from Kershaw Blurs. In the last 18 months they dropped a S35V Blur and I have seen the blue handle Blur repurposed in other Blur drops that were not S35V
I got a Kizer Degnan Guru from them that had green gook on the blade. Their customer service department did write me back, but it was something like, "Looks like something happened in quality control." They neither offered to look further into the problem nor to refund my money or exchange the knife for a fresh one. And of course, they don't provide a phone number to call in and talk to someone. I kept the knife, but I wasn't impressed with the customer service.