Exciting news group! We’re happy to report that all of the orders have been shipped out and are now on the way to you! Please allow 24-48 hours for tracking to get into the shipper's system and start updating.
If there’s anything else we can do to make your Massdrop experience better, feel free to contact us via “Contact Support” button in your transaction page: https://www.massdrop.com/transactions
elimelendezI haven't recevied any news regarding delivery of my pen. The last thing I got was Dec 11th and it was about the shipping labels. Do we know what the status is on the pen shipment? Thanks.
gonzja00Hi @gonzja00If you have not already, you may contact us via “Contact Support” button in your transaction page (https://www.massdrop.com/transactions ) for further assistance regarding on your shipment. Hope you receive your Laban fountain pen soon!
XiKI did contact them via "Contact Support" a couple of days ago, and I still haven't received a response from them, which is why I left this message thinking maybe someone else can see why I haven't gotten a response from contact support yet.
gonzja00Ah sorry to hear that! I have flagged this to our support team, someone should reach out soon. Kindly keep in mind that with the holiday volume, it might take a little longer than usual to receive a response. Apologies again for the inconvenience and thank you for your patience.
If there’s anything else we can do to make your Massdrop experience better, feel free to contact us via “Contact Support” button in your transaction page: https://www.massdrop.com/transactions