Hi, I ordered two 24-pen display cases. Unfortunately, one arrived with the glass broken. I emailed to seek assistance but have not had a response. Can you kindly assist? Thanks.
YellowDaffodilOh man, I'm sorry to see your pen case arrived like this! I've flagged our Community Service team so that someone should reach out to you soon.
YellowDaffodilCan you please try sending us an email again? Go to your Transactions page (https://www.massdrop.com/transactions) and click the "Contact Support" link under this particular order to send our CS team a ticket. We weren't able to find a previous email from you, but this should take care of it.