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Showing 1 of 92 conversations about:
Jaggi
737
Feb 1, 2018
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Could someone from Massdrop PLEASE review the shipping costs for this drop? Having to pay full price shipping for every additional item ordered is ridiculous!
We've just recently had a drop for the smaller Javelin PT12 and the shipping cost for additional items there was excellent, only a dollar or so extra for each additional unit you ordered.
Feb 1, 2018
treeinc
499
Feb 1, 2018
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JaggiThey will never answer. Why would a company have no one monitoring their discussions is beyond me.
Feb 1, 2018
Lavatools
74
Lavatools
Feb 2, 2018
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JaggiHi Jaggi,
Lavatools here! Are you saying that this type shipping option is unique to this drop only? If so, we can raise it to Massdrop and see if they can change it.
Lavatools
Feb 2, 2018
LukasM
1657
Studio Team
Feb 2, 2018
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JaggiHey guys, I'm going to look into this tomorrow, hold tight.
Feb 2, 2018
LukasM
1657
Studio Team
Feb 2, 2018
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JaggiI've checked in with our Logistics team on the shipping and will post back when I have an answer for you guys.
Feb 2, 2018
LukasM
1657
Studio Team
Feb 2, 2018
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JaggiIt is unlikely I'll have an answer for you guys about the additional unit doubling the shipping cost today. However, I was able to improve our estimate for the ship weight of this drop which brought down the shipping costs slightly. I should have another update for you guys on Monday.
Feb 2, 2018
Jaggi
737
Feb 3, 2018
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LavatoolsI don't know if it's unique to only this drop, but the majority of drops I've seen (including the recent drop for your Javelin PT12) have incrementally increased the shipping price to the buyer in line with actual increased costs of shipping when ordering multiple items.
This drop is therefor somewhat unusual in simply multiplying the shipping price for one item by the number of items purchased.
Hopefully @LukasM will have an update on this before the drop ends!
Feb 3, 2018
Jaggi
737
Feb 3, 2018
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LukasMThanks for looking into this Lukas, and for the slight shipping reduction you've already put through. Hope there's more good news to follow :)
Feb 3, 2018
LukasM
1657
Studio Team
Feb 6, 2018
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JaggiHey @Jaggi,
Unfortunately, we won't be able to make any further adjustments to this drop's shipping prices. Each drop's shipping price is dependent on a variety of factors including the weight, size, fulfillment method, and carrier. Rest assured that we're constantly looking to improve our shipping rates though, and I'll bring this drop up as an example of where we could improve in our meeting this week. Thanks for flagging this!
Feb 6, 2018
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