LG 55|65-Inch B7A OLED 4K HDR Smart TVsearch

LG 55|65-Inch B7A OLED 4K HDR Smart TV

LG 55|65-Inch B7A OLED 4K HDR Smart TV

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I thought I'd chime in on my experience with this drop. It shipped 7 days earlier than the expected date (awesome). And arrived in great shape no problems. Wall mounted it with a fancy OmniMount full motion over my fireplace. LOVE IT! Today I got an email from LG that it had been registered with my serial number and model number. I hadn't signed up for an account on lg.com but my email (same as massdrop) was "already in use" so I did a password change and logged in. It's showing up right there in my new LG account as a registered product with full warranty. So Massdrop must have registered my tv with LG for me. Really happy with this drop. Great price. Fast shipping. Can we finally put this "no warranty, Massdrop isn't an authorized vendor" stuff to bed now? It was annoying how often this misinformation comes up in this discussion thread.
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The problem is Massdrop KNOWS about the issue and can't resolve it but continues to advertise everything's kosher. That's why I even brought this up to begin with lol.
Uhm, that's pretty much standard practice with MD. They just HATE correcting any erroneous information or double-checking it before posting on their website. Every other drop has wrong info in it and MD doesn't care.
Finally got my TV almost a full month after I ordered it. The TV is fantastic and everything I hoped it would be. I've just started to run it through various inputs but everything i have thrown at it so far has looked great, even a screen share from my phone. The customer service is another matter entirely. I understand you need some patience going this route but there should be more information available to the buyer especially after their ship date has past with no update.
Sadly the latest drop did not ship early. In fact it's a couple of days past the expected ship date. No reply from customer support so asking here. Has anyone received a ship notice for the latest drop that was expected to go out in the 7th?
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I was sent a message today from Mass Drop saying these TVs are back ordered and they are giving me a refund.
Likewise. They just got back to me and issued a refund as they "do not know when this product will become available." From a consumer's perspective, I know most retailers have liquidated their stock of the B7/C7 models after the new 8 series were announced. I doubt the 7 series is still in production so this might be impossible to buy firsthand now.
I ordered on the 23rd with an estimated ship date of 8/7 and still haven't seen any communication on where my order is at. Are others getting this faster than that? I don't really like being charged for something and not even seeing that it close to being in route to me.
Nope. And customer service is awol in a response.
My 55" unit arrived in an unmarked second box around the normal box. The shape of the box screams TV. The driver's aren't paid to figure out what's in their shipment, so some Fragile stickers would have been called for. The box was laying on it's side on a small box in the truck. I helped the FedEx girl bring it in the house. The driver wasn't rushed, so she waited while I removed the outer box and opened up the normal box to verify that there was no obvious damage. The unit is surprisingly heavy. You should have two people to move it.
In general, the TV is well packaged. With all the weight in the lower half of the unit and a thin upper half, the design is begging for issues. Looking from the side, there is a barely noticeable bend where the base half ends (photo attached). I don't care as doesn't affect the image (oled displays could be rolled up) and even if I could get it replaced, it could easily arrive in a similar, or worse, state. I only have two complaints: 1 - No HBO app, so I'll have to get a new 4K FireStick to watch HBO; 2 - when I turn the TV on and off, it also affects my LG monitor at the other end of the room. I was planning on moving the monitor to another room eventually.
Bottom line: I'm a happy with my purchase.
Just got mine yesterday. No cracks and working great!
Same here! Just now wondering when we will be contacted by LG with warrantee info...
This is definitely nothing special. I don't even understand why they would be pushing us for a 2017 model
is anyone other than me wondering if this is a good deal? it's only $300 cheaper than Walmart. It makes me wonder if the price is going to drop naturally in a few more months as we get closer Black Friday in November or Cyber Monday.
This is a great deal. Dont expect to see price cheaper than this for Black Friday.
Dose anyone know the response time on this Tv
You can pretty much find any specs you would ever want to know here. https://www.rtings.com/tv/reviews/lg/b7-b7a-oled
Considering that shipping anything is so shoddy and shameful now that it's essentially a miracle to buy an undamaged box of cereal at a supermarket, I get antsy about buying anything big on the internet. And then we have all the comments I see here, and I start to wonder...
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Most likely. You would need to contact Community Support to see if its possible. However, I know that orders have already been sent out to the vendor.
No problem at all. I’ll be pleased regardless.
i don't want to rain on this parade BUT i googled the 65 inch 4K model number OLED65B7A and this particular TV is widely available for $1799 to $2500 (MOL) all with free shipping.. no mention yet of sales tax because i did not click on the ads.. i should add here that i'm kinda overwhelmed with all the options and so forth.. what happened to the days when you would just buy a TV, get it home, plug it in, extend the built in rabbit ears (antenna for you people under 50 :-) ) and turn it on..?
The websites your seeing advertising for $1799 are not legit. They are know bait and switch sites. Do some research and you will see.
Did anybody else notice is says +700 for the 65" tv, but the drop-down to add it to cart says +850 for the 65" ?
I was wondering about the exact same thing. What is it massdrop, +700 or +850?
Got mine yesterday with 2 huge cracks across the top. The LG packaging is ridiculously bad. The hard styrofoam isnt engineered to prevent the screen from flexing during shipment, but rather to grab the screen and allow all the forces on the outside to be transferred to a horizontal line across the thinnest part of the screen. Mine came as a box in a box and the outer box packaging is equally as bad with only 4 hand sized soft foam pieces supporting a 65” tv shipping across the country! If at any point the carrier tips the box onto its side all the weight of the tv will get focused right onto that horizontal line on the screen. Anyone here from the west coast get a good one?
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It took 3wks of emailing MD without getting any real information of whats going on only to finally get a response of “oh, we don’t carry replacements so here’s your refund“. I’m pretty sure MD support should know they don’t have replacements. During that time I even saw another LG OLED drop pass by. I also had to dispose of the TV myself. Also be aware that MD support takes approx 2 days to respond.
@ssotangkur @Seank2 Hey - sorry to hear that we provided such a shitty experience here and that you had an issue with the TV itself. While the vast majority of our drops (and TV's) ship without issue, obviously a few issues will come up - but it's on us to provide a good experience in dealing with those problems. It sounds like this has been resolved, albeit painfully for you - if you have any other problems or need help with the drop or have feedback, feel free to shoot me an email and I can follow-up with you or our CS team to make sure it gets figured out promptly. Brad.ross@massdrop.com
Received mine a day early. Exterior box was scuffed but not terribly. TV won't turn on, screen flashes, and horizontal crack across screen. Seems like this has happened to others. Sent an email hours after receiving the TV, but no reply. What gives Massdrop? Buyer beware. I bought the TV with Amex so I will have them get me a refund if I don't hear by tomorrow
Mine was supposed to ship on June 11th. Got a notice that it was shipped on June 11th. Tracked the package and it said the label was made on the 5th. No further update. How much advance notice are you getting for the delivery? Is a signature required? I’m beginning to think this is a scam.
55" Presently $999 plus free wall mount www.tvsuperstores.com
Site is a scam, be careful
Yes just realized. They're selling a Taiwanese 8bit instead of the Chinese version 10bit version. Big difference in image quality.
I didn't think this was such a great deal for Massdrop. I got mine for $1,194.94 at Amazon with a Guaranteed delivery in 3 days. Massdrop needs to step up their game in their prices... It's now going for $ 1,186.95 on Amazon, w/ Prime free 2 day shipping.
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Amazon down to $1,894.95 now....I guess depending on where you are, massdrop might be on par since they do not add taxes for all US states. Amazon & Dell appear to be adding taxes which takes it up to around the same price as this drop. Dell sweetens the deal w/ the $300 gift card though...
True dat. Tax free does ease the pain some.
The discount isn't nearly as huge as Massdrop is saying. BestBuy has this tv for $1599. Still, it is a discount, but don't think you got a $2300 tv.
Howdy Everyone,
We have extended this drop through the holiday weekend. This should not delay the expected shipment times.
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Not a problem. I can make that happen.
these shipping today?
Received mine a few days earlier then the original estimated delivery date! My excitment was soon crushed by the horizontal crack near the top that many of the comments mention. Also a good sized dent in lower corner. the UPS guy carried it to my door by himself and pretty much left as soon as the door was answered. I can see how it got broken.... Fun times await.
Same here, I asked the UPS guy to mark it for damage but he asked me thats not possible and requested me to open the box there (on side walk) or refuse it on the spot so they can take it back. Let see what MD say on Monday.
recieved mine, cracked completely across the top of the panel. was told as others in this discussion thread, that there are no replacements and only a refund will be issued once the tv is sent back. so plan on owning a truck or suv, since you'll have to drive this giant box to the ups store to send it back (unless you schedule a pickup, but i'm almost sure you have to pay for that). not sure why they include this in the description: "

TV Damages Disclaimer

All TV damages must be reported within 3 days of delivery. If upon delivery the TV has obvious damage on the outside of the box you should refuse the shipment at that time and this will speed up the process of getting a new one out to you.  "
How can they get a new one out, when they don't do replacements? anyways, luckily this drop is active again, so I went ahead and re-ordered. just seems like playing the lottery as to if the tv will arrive in good shape. (the screen is insanely thin on the upper half, so i can see why it happens) it's just such a good deal (even having to pay tax in my state) that it makes no sense to try again with any other company.
Mine cracked also. FedEx was the shipper
Anyone else get a shipping tracking number but UPS never received the package? Only the label has been created since Monday.
Followup - received TV okay. Also customer service was pretty fast and responsive. Mounted on wall and ready to go. Good Massdrop experience.
Just got my 55" TV today with a crack along the top third. Was hoping not to be one of the unlucky ones.
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Yep mine cracked also
Got mine Thursday and still haven't heard massdrop how about you
My LG arrived today and the screen is cracked! Very disappointing!
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Looks like I ship it back and get refund. Currently don't have a replacement in stock. Had been so looking forward to setting it up!
Strange that many had their LG screens cracked this time. Mine arrived ~8hrs ago with screen cracked. Horizontal crack line across the screen. I sent The pictures and video and will probably hear on Monday since MD is only open M-F (from what I know).
I thought I update here as well: I got my full refund just few days after talking to MD agents.
Fyi I saw some videos about LG oled panels getting image burn in easily and they won't do shit. About it. Look it up on YouTube.
Do you ship to France ?
Vous livrez vers la France ?
Shipped on May 18, Am I the only lucky one or did anyone else have their order shipped as well?
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Aww man, that sucks. :( Sorry to hear that.
Another long wait now. I was so hyped, sign
Does anyone know if the OS on this TV allows for the option of a pin or code in order to turn the screen on? I'm having a problem with my soon to be ex wife turning on all the tvs in the house and leaving them on while I'm away to just to really piss me off. Would really like a pword protected one. Haven't found one yet and exploring the option of alexa based and controlled outlets if I can't find a better solution. Granted she could just unplug and replug, but with a wall mounted unit that would be more difficulty than she would be willing to go. Not meant to be funny... you can't make this shit up.
No Australia shipping PepeHands