Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 245 conversations about:
fizzyliftingdrink
27
Apr 13, 2018
bookmark_border
I thought I'd chime in on my experience with this drop. It shipped 7 days earlier than the expected date (awesome). And arrived in great shape no problems. Wall mounted it with a fancy OmniMount full motion over my fireplace. LOVE IT! Today I got an email from LG that it had been registered with my serial number and model number. I hadn't signed up for an account on lg.com but my email (same as massdrop) was "already in use" so I did a password change and logged in. It's showing up right there in my new LG account as a registered product with full warranty. So Massdrop must have registered my tv with LG for me. Really happy with this drop. Great price. Fast shipping. Can we finally put this "no warranty, Massdrop isn't an authorized vendor" stuff to bed now? It was annoying how often this misinformation comes up in this discussion thread.
agutierrez311
0
Apr 14, 2018
bookmark_border
fizzyliftingdrinkWhere did you go to login to your LG account? I'm trying to look for the same thing. I also received the email stating my warranty was registered.
I managed to find it nevermind.
I managed to find it nevermind.
ecoleman
766
Apr 17, 2018
bookmark_border
fizzyliftingdrinkI'm glad you and others have had a good experience with these TV drops but it's just not a good look to have your name listed on the company's website as 'unauthorized' and then advertise as providing the full warranty. Even if it's not Massdrop's fault, they should be pushing harder to clear up the miscommunication.
krisbell514
2
Apr 17, 2018
bookmark_border
fizzyliftingdrinkSuper helpful feedback as I consider this TV.. Were you able to schedule the delivery?
ecoleman
766
May 10, 2018
bookmark_border
pvrseTake a minute to look through this discussion thread an you'll see this isn't something that's just upsetting me, it's causing confusion across the board. If you advertise something you're selling as warrantied by the manufacturer and that manufacturer explicitly lists you as an unauthorized dealer and will not honor the warranty, you've got trouble on your hands. Massdrop should be working harder to fix this instead of brushing it off as an issue on LG's end.
DrewDel
124
May 11, 2018
bookmark_border
ecolemanI think people should learn the federal laws (and local laws that pertain to them) concerning warranties. What ever the warranty on the box states is null and void. They're just there to discourage people. So get your local statutes, and know them when you're having warranty issues. Just because it says one thing on the box or in the warranty booklet, means absolutely nothing unless it supersedes the federal warranty requirements.
ecoleman
766
May 11, 2018
bookmark_border
DrewDelI'm not even talking about that, just the listing here.
ecoleman
766
May 16, 2018
bookmark_border
pvrseThe problem is Massdrop KNOWS about the issue and can't resolve it but continues to advertise everything's kosher. That's why I even brought this up to begin with lol.
Anzial
1494
Jul 7, 2018
bookmark_border
ecolemanUhm, that's pretty much standard practice with MD. They just HATE correcting any erroneous information or double-checking it before posting on their website. Every other drop has wrong info in it and MD doesn't care.
Drop Refurbished
Like-new products you can trustDrop Rewards
Get $5 for every 500 points you earn! Learn more
Drop Keyboard Club
Become a member and expand your keycap collectionCollaborate With Us
For Brands & DesignersFollow Drop