Just to point out: Magic 2015 (core set) along with Theros Block will be rotating out of Standard play in october with the release of Battle for Zendikar. So keep that in mind.
Hi everyone,
I want to keep you updated on the progress that is being made on this drop.
We have pretty clear procedures that we follow with vendors to make sure that drops are shipped out as soon as possible following the end of a successful group buy. The vendor that we are working with to handle this drop is one that we have used successfully for a long time and we have never had problems like this with them before.
Unfortunately, it appears that our procedures were not followed in a timely manner due to a staffing change in the vendor's business. We have been working to find out exactly what went wrong and are taking every step possible to ensure it never happens again.
Currently, we have confirmation that these packages did in fact get shipped out early this week, but tracking information has still not been made available at this point in time. We are following up on this to see if and when we can get tracking information so that participants can know exactly what is going on with their individual packages.
Please accept our deepest apologies for the way that this drop was processed. We recognize that this is an unacceptable delay and will be reviewing and addressing any ways that we can prevent hiccups like this in the future.
Not the best experience for my first time shopping here.
I read something about, somehow making it up to us, hope that happens.
Well... Guess we just wait then. xD
Hi everyone,
We are just as disappointed with how this drop turned out as the community is. Since the end of the drop, we submitted our order and transferred funds, and received information that led us to believe the orders were being processed. However, we are just as frustrated that these have not shipped out at this point, particularly since we made sure that everything in our control was completed promptly and accurately.
We will be working with the vendor to make sure that they take any and all steps necessary such that this never happens again, while also looking into ways to make this up to the community.
The vast majority of our MtG drops run smoothly without a hitch and we appreciate your patience and understanding in rare situations like this where there are hiccups. We will continue to provide updates here while working to ensure these get shipped out on the shortest possible timeline.
Hi Datum, these are all great questions.
First of all, Wizards of the Coast does not work directly with internet retailers that do not maintain a physical store location. So, Massdrop carefully works with local game stores to offer Magic: the Gathering sealed product in our drops. We are extremely selective and build close relationships with these vendors and only move forward with loose pack drops after we are 100% sure that their goals are aligned with our community-first approach.
I'll post a more thorough update to everyone in the drop, but the long and short of it is that this vendor is one that we have worked with for a long time and this drop was mishandled majorly through a staffing change in their business. We are, and will continue to be, working with the vendor to ensure that everyone on their staff understands what the community's expectations are when participating in a group buy on Massdrop.
The vendor experienced some fulfillment due to the short term help they hired to get these packed up and as a result there was slight confusion between orders and corresponding shipping labels. The problem was rectified earlier today and these will be dropped off for shipment over the course of the next two days.
The vendor apologizes for the inconvenience and will have these out as soon as they can.
Thanks for your patience and expect an update from us on 11/19 or sooner if something comes up.