Hi everyone,
We’re back with an update on the Massdrop Cache EDC Display Valet.
Upon inspection of a sample of final units, we found a number that didn’t meet our quality control standards. While we have conducted multiple quality control inspections during the manufacturing process, the QC issues we’ve discovered were not apparent until the units arrived at our warehouse. Therefore, we do not feel confident about shipping these items just yet.
Massdrop stands for great products and it’s our goal to deliver you the highest quality product. Early next week, our team will be doing a rigorous inspection where we’ll be looking at every single unit. From there, we’ll be able to provide more information regarding the shipping status of the display valet.
We’re sorry for the additional delay and want to make sure we’re providing as much information as we can regarding the status of your product and when you can expect it to ship. It’s our hope that we can begin shipping by the end of the month.
JaleesaGFirst question,
What happened to the Independent Contractor responsible for checking quality control before the product shipped to your warehouse? I find it alarming that there are still issues here on the same batch of displays. If the manufacture can’t get quality right do we really want this product? At This point we don’t even know if enough units will pass to fill orders. Sounds like the ball has been dropped on both parties part.
JaleesaG This is getting ridiculous.
At this point you've cast doubt over whether or not we'll be getting a quality product or if we'll be getting it on time. Between this and your tendency to go radio silent for weeks on end and not respond to requests for update leaves me with a bad taste in my mouth.
If this had happened earlier I'd have just canceled my order, but after this much time invested you really have us over a barrel.
SomeITGuyTony writes back from customer support, after the update is posted mind you, that they don’t have an update and only offers to help by canceling my order. What a joke this has become. I don’t want to cancel as I’ve been waiting but at the same time I’m cautious with giving MD my money as I’m not sure the quality of this product and feel they’ve dropped the ball. I’m at a loss.
McJimmisand the wait with this product has the least to do with my frustration. It’s the feeling that no one has their things in order in the office or the field working on this drop that is causing it.
SomeITGuyYeah, I’m not trying to come off as an ass but come on. Have team meetings and get everyone on the same page before writing an update. Give an honest update instead of giving the image that people are sitting around instead of actually being involved through the whole process. Press inspectors so issues only happen once. They’ve done this before, they know how to do this.
JaleesaGYou claim to have acknowledged that communication was lacking last time and you'd try to correct that. You claim you did things to oversee production and QC. And you claimed to be better in the future. But, YET AGAIN, right when people are waiting for the second shipping confirmation, you drop the ball.
Seriously... At what point do you people realize that this is blantantly unacceptable? You're just giving us lip service at this point. Clearly no one cares to actually provide meaningful customer service. How's that independent inspector working out for you?? Let me guess... "Someone was there just last week and it seemed okay!" That about right?
What do you plan to do to make this right? Actually put yourself into the customers position at this point if you're still able to, pretend it was you. What are you going to do?
JaleesaGAs we are half way through the week can we get an update on the "rigorous inspection" that should have taken place? What were the issues you noticed with the defective units? Do you have any new information on your shipping times?
thef_nconductorDid you just cancel your order from the transaction page or speak with someone in customer support? Starting to get tired of checking back every few days with zero update, considering the same.
We’re back with an update on the Massdrop Cache EDC Display Valet. Upon inspection of a sample of final units, we found a number that didn’t meet our quality control standards. While we have conducted multiple quality control inspections during the manufacturing process, the QC issues we’ve discovered were not apparent until the units arrived at our warehouse. Therefore, we do not feel confident about shipping these items just yet. Massdrop stands for great products and it’s our goal to deliver you the highest quality product. Early next week, our team will be doing a rigorous inspection where we’ll be looking at every single unit. From there, we’ll be able to provide more information regarding the shipping status of the display valet. We’re sorry for the additional delay and want to make sure we’re providing as much information as we can regarding the status of your product and when you can expect it to ship. It’s our hope that we can begin shipping by the end of the month.