Massdrop Puro White Low-Top Sneaker Discussions | Drop

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Massdrop Puro White Low-Top Sneaker

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Massdrop Puro White Low-Top Sneaker

bradr

963

Aug 11, 2017

Hey everyone - Most of the Puro’s have been delivered and I want to update you on the status of this drop. While the majority of Puros have arrived without issue, we have continued to hear reports of problems. We know this is a big letdown for those affected, and if you report a problem, we’ll do everything we can to make it right. The issues stemmed from two problems on the part of our partner. First, an error was made at the size labeling stage of production resulting in some Puros with incorrect size labels. Second, the QC process did not meet the provided standard. We’ve made process changes on our side to avoid similar issues and all plans to work with this partner are frozen. While these issues ultimately affected a slice of participants, their experience is not representative of what you should expect from a Massdrop brand product. For that, we apologize and urge you to reach out if affected. The best way to do this is to go to the ‘transactions’ page (https://www.massdrop.com/transactions) and click ‘Contact Support’ on the Puro transaction. Thank you to everyone who participated in the drop and posted comments and pictures to update us regarding your experience with this drop. We appreciate you being a part of the community and making Massdrop better by reporting these issues.

Caminante

Aug 11, 2017

bradrThat is ok. Just tell us already how is Massdrop going about addressing this issue or start issuing return levels.

bradr

963

Aug 11, 2017

CaminanteHey Caminante - I can't personally speak to how every case will be addressed, but if you have created a ticket you should have an answer shortly. If you haven't heard back from the team, feel free to let me know. Thanks.

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