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Showing 1 of 6957 reviews about:
dropshipuser
0
Apr 30, 2024
checkVerified Buyer
Warranty was not honored - Headphones work fine
The headphones work well but be careful claiming warranty. The cable started to malfunction and after contacting support I was explicitly promised a new unit free of charge but instead was issued a refund. When I asked for the original agreement to be honored I was told there is nothing they were willing to do and: "Feel free to place a new order for the headphones if you wish though." After a few more emails I was given a $20 credit and conceded to "[feeling] free to place a new order" but because of current exchange rates and duty I had to pay an additional $65 or so. They refuse to reimburse me. Very unlikely I will be ordering from here again.
(Edited)
amycs
104
Admin User
Apr 30, 2024
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dropshipuserHi @dropshipuser This is not the experience we'd like for you to have, apologies. We'll do what we can to make it right. Please check your inbox.
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