AveryCDarn. Someone pointed out the mistake. I had high hopes that Massdrop was going to be a pioneer and roll out temporal shipping. You could charge a pretty hefty premium for delivering things before they were ordered. ;-)
XymnslotWe got a quote for that, it would have been about + $100.
Sorry for the delay, we do feel really bad - but Ti scales would be well beyond what we can do to compensate.
I get the feeling you were kidding (mostly) but I figured I would share that info anyway.
And for @Gunnersmate2 that would be about + $50, we also got a price for it and Japanese G-10 is really pricey.
JonasHeinemanI was definitely kidding, Ti ain't cheap!
I mean, I wouldn't have turned it down...but not a reasonable expectation by any means. I'll stay in the drop, it'll be a nice surprise when it comes in.
Incidentally, I actually found my original Delica4 that I was replacing with this drop, so no rush on my end. I'll wait!
This is my first MasSpydieDrop so I can't say I have noticed that, but it's a major manufacturer trying out a new product in a limited market venue, I can't honestly say I'm surprised.
I'd rather get it later and have it be of the right quality and execution, and they didn't wait until November to tell us, so I can't be too mad.
AveryCSo, we‘re passing the buck down to the manufacturer. I’d say that the issue lies in poor communication. To announce a delay in “lead time” this long after the order was placed is bullshit.
Good customer service would dictate a token of thanks for waiting 4 months longer. Its simple; a token of thanks for our paitience, or we can take our money elsewhere. I’m getting tired of hearing excuses for delay after delay with the drops; this isn’t the first knife drop that has had issues with materials.
I understand if my tone is interpreted as being harsh, but considering the money we are putting up for a product that might not even get made is substantial, that needs to be respected.
TheQuietOne75I can understand your frustration. We are similarly disappointed in the delay.
I think that we have offered exactly what you're asking for - $10 credit or the option to cancel. That seems pretty simple to us, too.
We rely on our partners to know their own suppliers and the time it will take them to get materials. In this case, Spyderco relayed to us the manufacturing time that included sourcing materials. When they placed their order, the supplier then informed them that steel was not in stock and would have to be made, which added four months. You can call that poor communication or passing the buck if you want to, but we did our due diligence on asking for a realistic estimate before we launched the drop and provided the best information we had.
Thanks for letting us know how you feel, I hope this explanation addresses your concerns.
JonasHeinemanI wasn’t placing blame on Massdrop‘s shoulders for this delay . Re-reading my comment, I should have made that clear; I take issue with Spyderco for this one. I would think that they should be reaching out to make it right for all of us that placed this order with them. Im not sure if Massdrop is taking the $10 discount hit directly, or if Spyderco is cutting you guys a deal to compensate. Either way, the $10 is appreciated.
TheQuietOne75No. This delay needs to be spelled out between Massdrop’s contract with Spyderco to produce the knives as contracted, not pushed on to the customer. Customers cash and good faith have been infringed upon and subsequently need to be addressed. Cancel the order or $10 credit is still a poor response. Make it right to the customer or cancel the drop with compensation. When this happens Massdrop needs to protect the customer and their brand, not blame Spyderco/Takefu Steel for the delay.
AveryCSo, really nice. According to the email I could cancel because of this further delay. So I cancelled. Yet, no refund. Just a cancellation. No money back. Hours later and no action on my credit card. Great deal for anyone who accepts that - for you. What's up? Awesome work Massdrop.
mypantsThese things can sometimes take awhile to process. If you still don't see anything 24hrs later, let our support team know and they will check it out. We don't have any known issues with refunds being processed when they are requested.
JmwinterHey @Jmwinter ,
It's a long delay for sure, but I don't really think anything is being "pushed on to the customer" here - you can cancel if you don't want to wait and get a full refund, or wait get the knife you ordered and a $10 credit. I'm sorry that you feel it's a poor response, however I'm not really sure what "be addressed" or "make it right" mean to you, in terms of what can realistically be done beyond this. Maybe you feel that $10 is not enough, but it's not feasible for us to refund for cancellation and also give credit on top of that.
We don't disclose the details of our contracts with manufacturers, but there are stipulations for what can be done about delays. We could be real jerks about it...but that's just not how business partnership works. It wouldn't help us get the knives delivered any faster, and it certainly wouldn't help us to get any more sprint runs in the future (if we decide to try again). We don't like that they were unable to give an accurate ETA, but we also trust that they acted honestly when they gave us the original time quote.
Spyderco stepped up and took the blame for the delay, and agreed to Massdrop's request that they share the cost of compensating members. We're all bummed about this, but I think we've done what we can to act in members' interests on this - I've been around Massdrop for almost four years, and advocating for members has always been a priority for me. If I didn't think this was a fair deal, I would have pushed for more, but I think we did okay on this one and I hope you'll come to respect the decision.
JonasHeinemanThe sly shade inferred in your responses is not doing you or Massdrop any service. Customers have a right to be not satisfied with Massdrops response. Not expected to be educated on how this is a fair deal and to take it.
JonasHeinemanI’ve been around myself and my money for years, and advocating for my time and value has always been a priority for me. Not to be educated in a forum to a post not addressed to you on how to suck an egg.
JmwinterWhat, exactly, would you expect to be the "proper" response from Massdrop in this situation? They communicated well ahead of the delivery date that there would be delays. Acknowledging that this kinda sucks, they gave us all a credit and the option to cancel with a full refund, and have held further dialogue with their customers to be as transparent as they can be.
You obviously find this to be woefully inadequate. Specifically, what else would you want Massdrop to do?
AveryCMore problems with Spyderco products... what's the world coming to? Benchmade has spotty QC. Zero Tolerance/Kai/Kershaw folks are total a**holes. Cold Steel has Lynn Thompson.
American companies: you are forcing us to get our quality cutlery from Chinese makers.
JonasHeinemanHi Jonas,
You might want to clarify something...is the $10 credit active and available now or will it be available when we take delivery of a Super Gold knife?
Beyond that, thanks for the update. The credit seems perfectly appropriate given that it's nearly a 10% discount off the knife that was delayed.
For those of you griping about an extra 4 months, you should really condition your expectations by ordering and waiting for a custom knife :)
Thanks,
Tim
AveryCGoodness gracious, I simply cannot believe that a Spyderco sprint run being made for the first time using a rare steel from an overseas manufacturer will be delayed. It is simply shocking.
And no doubt there are others as shocked as I am. Come, gather 'round and let us bond over our justifiable distress and indignation. And when we get done with that I happen to own a bridge I've been thinking of selling. Great location, a real money-maker; maybe you've heard of the place, or maybe not. Its called Brooklyn--great location near Manhattan, and Brooklyn is starting to become well-known in it's own right. You're going to love that bridge. I'd keep it but I, uh...want to spend more time with my family, and have made enough $ bridge owning. Bring cash, btw.
If that Delica gets to me within a year of the original ship date I'll be surprised. My money is on summer 2019...assuming the production doesn't get cxled.
I'm STILL waiting for my Mantra 3. I could have bought the thing 20x over somewhere else, but I put a down payment in, pre-relase, w/ a local shop. But apparently half the world did the same, and they all did it before me. I should quit being cheap, eat the deposit, and go buy it elsewhere, but then that damn store wins. And so I wait upon Spyderco, who wont publicize production figures or dates. On the Mantra anyhow; hey, a silver lining: this post is WAAAY more info than I've gotten about my damn mythical Mantra 3.
HatuletohMassdrop cares about us. Most the employees who talk directly to us just want to help and strengthen this community that has been built, and at the least its their whole buisness model
HatuletohJesus, equal parts righteous condescension and ”I’m better than you because I’ve got it worse, so stop bitching” That settles it; Massdrop should just shut down the discussion tab. Either that, or we’ll implement new rules: you can comment, but only if it’s positive, and encourages Massdrop to be complacent with their orders.
In other news, I’m aware that shit happens in these situations, but I’m also a fan of holding businesses and people accountable when I’ve trusted them with my money. Call me crazy, but that seems like a logical process.
Anyway, no bridges for me; here in Vancouver, we’re up to our ears in them. Cheers.
JonasHeinemanChristian A at Massdrop Support is trying to make a liar out of you by insisting it’s only a $10 credit per order, rather than $10 credit per knife as you have promised here.
DSpeedWe've sorted things out and it will in fact be per knife. Thanks for flagging this and you should probably hear back from Community Support as well shortly.
AveryCSo has there been an update? In your post it says that you'll update us in August and it's now Sept 18th and I can't find an update but I may have missed it. Thank you for your time.
AveryCI don't know if there has been an update with how these blogs are set up with threads within threads. This is just a reminder that I / we are still waiting for an update. If there has been one and I haven't found it I apologize for bugging you, Thanks
Sorry for the delay, we do feel really bad - but Ti scales would be well beyond what we can do to compensate.
I get the feeling you were kidding (mostly) but I figured I would share that info anyway.
And for @Gunnersmate2 that would be about + $50, we also got a price for it and Japanese G-10 is really pricey.
I mean, I wouldn't have turned it down...but not a reasonable expectation by any means. I'll stay in the drop, it'll be a nice surprise when it comes in.
Incidentally, I actually found my original Delica4 that I was replacing with this drop, so no rush on my end. I'll wait!
I'd rather get it later and have it be of the right quality and execution, and they didn't wait until November to tell us, so I can't be too mad.
Good customer service would dictate a token of thanks for waiting 4 months longer. Its simple; a token of thanks for our paitience, or we can take our money elsewhere. I’m getting tired of hearing excuses for delay after delay with the drops; this isn’t the first knife drop that has had issues with materials.
I understand if my tone is interpreted as being harsh, but considering the money we are putting up for a product that might not even get made is substantial, that needs to be respected.
I think that we have offered exactly what you're asking for - $10 credit or the option to cancel. That seems pretty simple to us, too.
We rely on our partners to know their own suppliers and the time it will take them to get materials. In this case, Spyderco relayed to us the manufacturing time that included sourcing materials. When they placed their order, the supplier then informed them that steel was not in stock and would have to be made, which added four months. You can call that poor communication or passing the buck if you want to, but we did our due diligence on asking for a realistic estimate before we launched the drop and provided the best information we had.
Thanks for letting us know how you feel, I hope this explanation addresses your concerns.
It's a long delay for sure, but I don't really think anything is being "pushed on to the customer" here - you can cancel if you don't want to wait and get a full refund, or wait get the knife you ordered and a $10 credit. I'm sorry that you feel it's a poor response, however I'm not really sure what "be addressed" or "make it right" mean to you, in terms of what can realistically be done beyond this. Maybe you feel that $10 is not enough, but it's not feasible for us to refund for cancellation and also give credit on top of that.
We don't disclose the details of our contracts with manufacturers, but there are stipulations for what can be done about delays. We could be real jerks about it...but that's just not how business partnership works. It wouldn't help us get the knives delivered any faster, and it certainly wouldn't help us to get any more sprint runs in the future (if we decide to try again). We don't like that they were unable to give an accurate ETA, but we also trust that they acted honestly when they gave us the original time quote.
Spyderco stepped up and took the blame for the delay, and agreed to Massdrop's request that they share the cost of compensating members. We're all bummed about this, but I think we've done what we can to act in members' interests on this - I've been around Massdrop for almost four years, and advocating for members has always been a priority for me. If I didn't think this was a fair deal, I would have pushed for more, but I think we did okay on this one and I hope you'll come to respect the decision.
You obviously find this to be woefully inadequate. Specifically, what else would you want Massdrop to do?
You might want to clarify something...is the $10 credit active and available now or will it be available when we take delivery of a Super Gold knife?
Beyond that, thanks for the update. The credit seems perfectly appropriate given that it's nearly a 10% discount off the knife that was delayed.
For those of you griping about an extra 4 months, you should really condition your expectations by ordering and waiting for a custom knife :)
Thanks, Tim
I've already used it towards another order :)
And no doubt there are others as shocked as I am. Come, gather 'round and let us bond over our justifiable distress and indignation. And when we get done with that I happen to own a bridge I've been thinking of selling. Great location, a real money-maker; maybe you've heard of the place, or maybe not. Its called Brooklyn--great location near Manhattan, and Brooklyn is starting to become well-known in it's own right. You're going to love that bridge. I'd keep it but I, uh...want to spend more time with my family, and have made enough $ bridge owning. Bring cash, btw.
If that Delica gets to me within a year of the original ship date I'll be surprised. My money is on summer 2019...assuming the production doesn't get cxled.
I'm STILL waiting for my Mantra 3. I could have bought the thing 20x over somewhere else, but I put a down payment in, pre-relase, w/ a local shop. But apparently half the world did the same, and they all did it before me. I should quit being cheap, eat the deposit, and go buy it elsewhere, but then that damn store wins. And so I wait upon Spyderco, who wont publicize production figures or dates. On the Mantra anyhow; hey, a silver lining: this post is WAAAY more info than I've gotten about my damn mythical Mantra 3.