Mini Iceland Wood & Resin Artisan Keycapssearch

Mini Iceland Wood & Resin Artisan Keycaps

Mini Iceland Wood & Resin Artisan Keycaps

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Hey guys,

Just spoke to vendor regarding some of the sub-par artisans some of you received.

Here is the full scope from vendor:
"It was pretty difficult to QC and manage 1000+ orders this time around, however - this is not an excuse, we will be replacing all unsatisfied orders. We did not want to disappoint you all and will make this right."

Please reach out to our community support team through your transaction page if you have not done so. I've already gave them a heads up regarding this drop and they are aware. From there, our CS team will consolidate the entire replacement order and have our vendor work on/ship out the replacements accordingly. Apologies for the inconvenience, thank you all for supporting this drop.

For this of you that are wondering when this drop will be coming back, we're in the discussion with the vendor - furthermore - reassuring QC so this does not happen again.

Xi
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Yeah, that'd be great if peeps want to share :)
XiK
Quick update on the replacements --- the new keycaps are finished and ready to go. BKD is currently setting up shipment with our courier contact in China. Will be en route to our warehouse very soon.

Thank you everyone for waiting so patiently.
Xi
Update:

Vendor is wrapping up the replacements for those who reached out to us. Our CS team is tracking the ETA closely with me.
Apologies again to those received a defective unit. For those who are curious, the defectives were mainly coming from the OEM batch, the SA is most likely safe. Since there are more than 1K of requests in queue for this drop and vendor is ready for the next round. We'll be bringing back this drop with SA profile only. Strict QC will be reinforced. Thank you all for your support guys.

Xi
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:( sorry to hear... let me take a look and flag your case to the team.
XiK
I totally missed any anouncement about replacements until I saw a post about it now, is it too late to chime in for a replacement? I'd be especially willing to try any other variation that came through ok at this point as mine is one of the OEM's
Only got back to the UK yesterday; opened the package and was pleasantly surprised. While it's not as full as the product images, it's a huge improvement on what I got before. One complaint is that the cap is a fair bit taller than my other OEM profile caps.
Still haven't received my replacements... Apparently this shipping service takes quite a while to get here (living in Canada).

Looking over the discussions it doesn't look like I should have much hope though. If they are still non-representative of what was advertised I hope that at least the return process isn't too difficult.
lumafoxy
Update: I've received my replacements and unfortunately these are also nothing like what was expected. Fortunately I was able to ask for a refund and received it with little to no friction.
Anyone else have to to pay customs on the replacement? Had to pay around $18 more to get the item, after paying $18 the first time. It's an $81 keycap at this point. (UK, by the way)
Had to ask for a refund on mine because Massdrop support never even shipped my replacement.

time to start winding down the number of purchases I make through massdrop.
PigmonkeY
I believe I am in the same boat. I'm still holding out hoping one will show up in the post. I sent in another ticket 3 months after my first one.
Got my replacement yesterday. Disappointing. It's . . . better than the one I got, and if you look at it from the side it looks kind of like the picture, but from above it just looks milky and greenish. There's way too much of the "fog". There's also a visible white seam up the center. I'll post pictures later.

I don't really want to deal with the hassle of a refund, and I really hope that others had better luck with their replacements, but I'm kicking myself for buying the Mt. Fuji keycap from BKD, and I have very low hopes for it. As it stands, I'm never getting anything from them ever again.
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Yeah I got my replacement as well, the blue is way too strong. It makes the scenery seem as if its underwater. I think my first glacier was better than my second -.- , and my first one had a crooked stem.
Aveonyx
I couldn't see the stem of the cap right down the middle through my first one I got, and can see it perfectly through the second. I would consider mine worse :/
Got my Northern Lights replacement today and I can see the stem right through the cap :( . The keycap is definitely shaped a lot better and the edges arent as sharp, although its still noticeably taller than the ESC key it's replacing and i got OEM profile. It still looks nothing like the picture, and resembles Glacier more than Northern Lights, which is what I ordered. I'm really disappointed that it's still not what I was expecting and looks nothing like the picture.

The fact that they actually looks like its missing material down the middle and I can see straight down to the stem is actually worse than the first keycap I got.








Hi guys,

I had finished all the replacements,I have to say sorry to all of you wait such a long time.
There were many works(polygon mini iceland,MT.Fuji,Mini iceland R2,and make the new Design) and those keycaps really not easy to make.The issues come to this drop really mean a lot to me.I will provide better keycaps to everyone.
Here were some pictures to you,and I will sent it today.
BIGKID
Nothing here yet... Should we have received them by now?
Obviously reviews are a worry. If I was to join the drop and the cap isn't up to my expectations, would return shipping be covered by seller? Some reviews state that even the replacements are horrendous and my concern is that return shipping isn't covered and I'll have to pay for shipping multiple times.
Mickifree
For the first round, we didn't have to send the dud caps back, so I'd assume it'd be the same (hopefully no more issues though :P)