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XiK
5535
Apr 2, 2018
Hey guys,
Just spoke to vendor regarding some of the sub-par artisans some of you received.
Here is the full scope from vendor: "It was pretty difficult to QC and manage 1000+ orders this time around, however - this is not an excuse, we will be replacing all unsatisfied orders. We did not want to disappoint you all and will make this right."
Please reach out to our community support team through your transaction page if you have not done so. I've already gave them a heads up regarding this drop and they are aware. From there, our CS team will consolidate the entire replacement order and have our vendor work on/ship out the replacements accordingly. Apologies for the inconvenience, thank you all for supporting this drop.
For this of you that are wondering when this drop will be coming back, we're in the discussion with the vendor - furthermore - reassuring QC so this does not happen again.
Xi
LevelSteam
Apr 3, 2018
XiKSo we can actually get replacements at some point then? My key came with a chip in it but I still really love it.
XiK
5535
Apr 3, 2018
LevelSteamYES, please write in. We are consolidating tickets right meow
LevelSteam
Apr 3, 2018
XiKYay! I already sent my email but just wanted to confirm. :)
PigmonkeY
1082
Apr 4, 2018
XiKXiK - should I be hanging on to my packaging? we going to be sending these back?
XiK
5535
Apr 4, 2018
PigmonkeYnope nope, no need to send any back. This is strictly a QC issue due to high volume, you guys didn't do anything wrong
polarcode101
65
Apr 5, 2018
XiKWill i still be able to get in on this? My massdrop packages tend to take a while to arrive since I live in the Philippines. So I won't be able to see if my cap is 'satisfactory' or not until another 1-2 weeks xD
LevelSteam
Apr 5, 2018
polarcode101I don't think there's a huge rush since the replacements likely aren't going out for a while. You might get lucky and get a good cap, if not then I'm sure they'll sort it out for you.
XiK
5535
Apr 5, 2018
polarcode101we're waiting for everyone to receive their keycaps, and will set a due date for write ins after. you will be fine :)
Bizzlecraft
6
Apr 18, 2018
XiKThanks for this post, I will contact them.
hans1
7
May 1, 2018
XiKApologies if this has been asked already, but is there a timeline or estimate on when replacement caps will be sent out? Thanks.
XiK
5535
May 1, 2018
hans1We just sent out the list to BKD, they are on the Chinese 5/1 labor day holiday this week, will get a response later in the week. Thanks for asking.
PigmonkeY
1082
May 1, 2018
XiKout of curiosity, would you be interested in sharing the number sold/number of replacements requested?
XiK
5535
May 1, 2018
PigmonkeY
1082
May 1, 2018
XiKso, not as bad as it would appear. Thanks.
Buckbrick
521
May 24, 2018
XiKCan Anyone post pics of good keycaps then?
XiK
5535
May 24, 2018
BuckbrickYeah, that'd be great if peeps want to share :)
XiK
5535
Jun 4, 2018
XiKQuick update on the replacements --- the new keycaps are finished and ready to go. BKD is currently setting up shipment with our courier contact in China. Will be en route to our warehouse very soon.
Thank you everyone for waiting so patiently. Xi
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