Pine Top Bhutanica Belt Discussions | Drop

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May 14, 2018

I ordered a size 34, but received a belt where the middle hole measures 39 inches. I can't even use the closest hole. I seem to have been sent one in the wrong size. Unfortunately, when I received this belt months ago, I only looked it over for defects, thought the quality was great, and stored it away for use at a later date without trying it on. Sent Massdrop a message, but was told I'm past the 30 days window in which I could raise an issue. My fault for not checking more thoroughly, but I'm still pissed I was sent a wrong one in the first place.
So buyer beware. You may get sent a wrong belt.

(Video of the belt, I'm pretty sure this isn't a size 34: https://youtu.be/xBfVU7krUgg)

pinetopbrand

Pine Top Brand

May 25, 2018

KrastoffWe are very sorry to hear that, unfortunately we may have had a mishap with production. Please send us an email at info@pinetopbrand.com and we can talk more and get everything taken care of for you! We never want an unhappy customer. Looking forward to your message soon!

Krastoff

May 22, 2019

pinetopbrand1 year on, with no resolution to this "mishap with production". They've simply stopped replying via email. Avoid this company. EDIT: What happened was the belt was stamped as a size 34, but measured far too long, so it was indeed an error during production. I never got a reply back after I was told they'd be looking into shipping options to resolve the issue, not even after a follow-up email to them. They paid lip service and left the issue hanging. Disgusting insincerity.

(Edited)

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