Massdrop x OLKB Planck Mechanical Keyboard Kitsearch

Massdrop x OLKB Planck Mechanical Keyboard Kit

Massdrop x OLKB Planck Mechanical Keyboard Kit

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Hi everyone,

The Massdrop x OLKB Planck Mechanical Keyboard Kit is on the way to our warehouse in New Jersey! Once the kits arrive they will go through receiving and quality control checks. We estimate that the kits will ship by the end of June.

We are looking forward to everyone receiving the Massdrop x OLKB Planck Mechanical Keyboard Kit and want to thank everyone for their patience on this drop.
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Thank you for that. I've just purchased several of those. Sadly, my nearby Home Depot doesn't carry them, so I needed to order. Paid a whopping $1.11 USD (including sales tax) to get them shipped to the store.
Xyverz
Yup, that's what I bought as well.
I just finished building this about as much as I can. The screws I was sent for the bottom of the case were too small, so I used bumpons on the PCB until I get the screws I ordered from home depot. Switches are Box Roy, the LEDs are 2x3x4mm orange from Amazon, the caps are Carbon SA.
Screws: goo.gl/NusvYc
LEDs: http://a.co/c6dc2VA
Switches: https://novelkeys.xyz/products/novelkeys-box-royal-switches
Just received my kit and like many others, the package is incomplete or wrong, I'm missing the switch plate and can't use my keyboard ... so much money in this keyboard and so much time waiting for it without complaining, you should be ashamed guys !
I got mine
Three screws are too short..
I need to buy those.

my life for IU!
horde
IU?
I am really disappointed, my planck arrived today (live in Europe), but with the wrong keycaps.
I ordered matias keycaps and received MX compatibles... What should I do with this?
The receipt inside the package clearly specify matias kit (case + switches) .

You wait 5 months with almost zero communication for a keyboard kit that you can not use!
Apparently many of us seem to have similar issues! Did anybody actually verify the orders at Massdrop?
So my Planck keyboard finaly got here (live in the UK) and I just realised that it doesnt come with switches. I was under the impression It would come complete... maybe I misunderstood or am I missing something? venancio.andre [at] gmail [dot] com
andrevenancio
Do you need Matias switches?
andrevenancio
There was an option to add switches - for an additional fee. Did you select any?
I've received my drop. I didn't realise the XDA caps wouldn't fit with the Matias switches as I didn't even know there was a difference in switch to key attachment. Bummer! Does anyone need 48 Matias switches and the 40% plate to go with them? I'll never use them now.
Email update 2018-07-10:

"Hello Everybody,

We have another update for you guys regarding the status of your kit. The remaining kits are expected to be complete by the end of this week. With that information, we estimate to have the remaining kits shipping toward the end of this month.

We want to apologize again for the delay and we greatly appreciate everybody's patience in this situation. If you have any questions or concerns, please feel free to reach out to us."
So just *one more* month's delay?

Seriously, you should have offered to ship the kit minus the PCB weeks ago. The PCB is already obsolete.
Up until now I was very patient as I'm in no particular hurry to get this keyboard. But now that they told me that they didn't order enough and that it could be weeks (!) until I even get a new shipping date, I'd rather get a refund. I'm not going to wait until 2019.

> and we’ll provide an update in the next few weeks with the latest information.
I just got my planck kit today and noticed the provided screws for the stand offs aren't long enough to go through the case to reach the stand off. Did nobody test these screws out before packaging them up with the kit? A bit ridiculous...
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mwahlig
I am having the same problem as you! It is very frustrating. Did you find a solution to the problem?
I'm super ****ing pissed at this point. My initial plan was to build it while on paternity leave in early June, but it got delayed. Then I thought I'd be able to finally build this thing on vacation in a week and a half, but no, now the *$&#@ screws are too short, and I hope I'll even be able to find something compatible before then...

What the hell happened on this drop, really? Did anybody test anything? I already put enough money on this thing, at this point I just should have ordered it straight from OLKB and saved the trouble...
Just got my shipping confirmation! The FedEx link is not yet active but it's something!
I may have a little heads up for those of you who haven't received anything yet, either a delay notification or a shipping label, I have some reason to believe that you're in the same situation I am. I just received an answer from support (~26h later, not _too_ terrible) after inquiring what was going on, and a boilerplate answer yesterday about how they currently experience a high number of requests.

I'm totally dumbfounded as to why we have to resort to sharing this between us over here instead of just then taking a couple of minutes to give us a heads up, but here's the message anyways. Hit up support, let them know you're pissed. It probably won't change much, but heh, more angry customers that risk not buying again are scarier than one.

-----

Hello,

Your order has been packed for shipment and should head to the courier in 3-5 business days. When the courier scans the package, you will receive an email with tracking details.

Please let us know if there is anything else we can help you with.
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How did you apply for a refund? I don't get that option anymore
Plooper
You need to open a ticket by using the "contact support" option under the order on your Transactions page. Be prepared for delays and canned "we'll get back to you soon" responses. Took about a week from my initial request. And remember to be polite! :-)