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Showing 1 of 1940 conversations about:
bengineer
128
Sep 15, 2017
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fuggles
140
Sep 15, 2017
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bengineer"the drop was bigger than expected"
they knew exactly how many units of each they were going to be receiving, and ultimately shipping out..
none of it was unexpected, except how long they'd make us wait
they knew exactly how many units of each they were going to be receiving, and ultimately shipping out..
none of it was unexpected, except how long they'd make us wait
bengineer
128
Sep 15, 2017
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fugglesThat's why it's so funny. They knew exactly how big the order was.
bigguybbq
Sep 19, 2017
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bengineerAnd the resultant order after people opted out? Anyone consider that? It would have made the overall order smaller.
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Replied several minutes after I posted this.. really appreciate the detail on the reasons why this is going so slowly.. or if its going at all... :EDIT: I could build an automated messaging service bot that would provide more details than these people are giving us...
"Hi, Thank you for contacting Massdrop, PERSON here to assist you. We are sincerely sorry about this delay. We are currently working on gathering and packing the remaining orders and have them sent out as soon as possible. Your patience is greatly appreciated. We will be sending updates periodically in the discussion board to keep everyone informed when we have a solid shipment date. Thank you for your time and please let me know if you need help with anything else! Best regards, PERSON"
Edit: After asking for more details about what is taking so long, if all kits were on track to be sent out by the 13th? Got this reply... Is it just me, or does anyone else expect they should tell us what these "unexpected issues" are, exactly? I know in my line of work, web development, this would NOT fly with a client... "Oh, sorry we missed your deadline, due to some unexpected issues... stay tuned for updates on when we'll finish the job we're already overdue for!"
"Due to unexpected issues at the warehouse with packing some of the keyboards, we have had to process this shipment with a lot more scrutiny to make sure they were 100% ready to be sent out. We understand that the wait can be frustrating as issues can suddenly arise but we are working to ship them out as soon as possible. Please stay tuned for our confirmation email."
:EDIT: After asking for actual details on what these mysterious "unexpected issues" are... I get this...
"By the information I have gathered from logistics, seems that the drop was bigger than expected and it has not been humanly possible to pack the items within the estimated deadline and we apologize that we gave out a date that could not be fulfilled, we recognize it was an error in our end and we are working to remedy the situation. Thank you for your patience. "
The drop was bigger than expected guys, don't worry!!