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Folio
90
Jun 28, 2016
I also had a couple problems with my right shift and enter key. My enter key's typeface isn't bolded like the rest of the fonts seen in picture 1. Also, my right shift is a profile 3 when it should be 4 (pic 2 for comparison). Should I open a ticket for this???
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MiTo
13955
MiTo
Jun 28, 2016
FolioPlease, open a ticket within Customer's Support and make sure to include the pictures.
muzzzy
19
Jun 29, 2016
FolioMy enter key also uses a thinner font weight than the other modifier keys, strange. Not really big enough of a deal for me to bother with it though, didn't even notice it until I read this.
That shift issue would drive me nuts though, good luck.
Edit: Actually my right shift is also the wrong profile. Damn.
Folio
90
Jun 29, 2016
muzzzySorry to shed that light on your shift key there. But better to have it corrected than find out months later yea?
muzzzy
19
Jun 29, 2016
FolioYeah, true. Hopefully it won't take too long to get that replaced, for both of our sakes.
Malenky
59
Jun 29, 2016
MiToSorry Mito, but why should we open a support ticket? It's clear that every single right shift and enter key is wrong. Are you saying that Massdrop is ok with people having incorrect products as long as they don't realise? No, they should be TOLD that incorrect keys were sent out, and that replacements are being made. This is really not good enough, and frankly unethical business practice.
MiTo
13955
MiTo
Jun 29, 2016
MalenkyYou should open a support ticket because you received a product different from what you ordered and that's what the Customer Support tool is for. Regardless, Massdrop has the record of all of your orders and they know how many people was affected. There's nothing to worry about and they are taking care of everyone.
This is not unethical business practice. What happened here was a manufacturing mistake and both the seller and the manufacturer are following the protocol procedures to fix it, and it's being fixed.
Replacements will be made and sent out to everyone, every recent group buy had some issues and unfortunately it happened here as well.
Right now I ask for your patience and I guarantee that everything is being fixed. And as a designer, I'm doing my best to prevent this from happening in the future projects that I contribute to create.
This is a community effort and for being awesome and supportive for so long you deserve nothing but the ultimate experience and excellent products, and this is what you'll get.
Malenky
59
Jun 29, 2016
MiToThe fact remains that every single set produced has 2 incorrectly moulded keys. By asking customers to submit support tickets, you are in effect saying that those who haven't realised yet, or haven't read this discussion page, should not be told they have been sent faulty products. I'm sure best practice would be to simply send an email out to ALL customers, saying that you are aware of the incorrect keys and will automatically send out new ones as soon as they are ready.
If Signature Plastics has already been contacted, and replacement keys are being made for EVERY set that was produced, why ask for customers to submit tickets, and why not proactively contact customers?
Mistakes do happen, I'm not blaming you as the designer (the design is fantastic), or Signature Plastics as the manufacturer. It seems that Massdrop has failed to handle the situation in a timely and appropriate manner.
harimaron
6
Jun 29, 2016
MalenkyPretty sure it was mentioned in a previous comment that an official announcement will be made soon. Why do you seem reluctant to file a support ticket anyway? Doing that you have nothing to lose at all.
I would be glad to submit a support ticket but I can't even do it because I am still waiting for my package to be shipped all the way through Europe to reach Asia! Jeez.
Gabis
188
Jun 29, 2016
MalenkySupport tickets make things easier to manage, plain and simple. It doesn't mean that those who don't file them will be negatively effected in any way. It simply makes handling the situation easier. Once replacements come in, being able to assign tracking numbers to ticket numbers and the like.
I also don't see why you wouldn't blame the manufacturer, when this is their mistake entirely.
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