Qilo Headwear Discussions | Drop

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Jan 2, 2018

I got my hat a few days ago and I'm immediately impressed with the quality, however, due to the horribly confusing way that the hats were listed I believe I was shipped the wrong hat.
I had wanted the Qilogram Suede Dad Hat (Navy / Brown) and believed that I had ordered it but instead my transaction shows that I ordered the Qilogram Dad Hat - Navy / Brown and the hat that I ended up receiving looks like the Qilogram 6-Panel (Navy) which is completely different and as a result I'm actually kinda angry.

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asdfcat

Jan 4, 2018

aGalbani got the same exact problem as you, took me a good minute to figure out i didnt order the 6-panel one . ill be going for a exchange or refund. Also i agree; they are quality

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aGalban

Jan 4, 2018

asdfcatI'm in the middle of trying to get an exchange but the massdrop customer service has been pretty lacking thus far. I was asked to provide pictures of the hat/sku/packing list yesterday which I did before 3 pm but I've yet to get a response. :/

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asdfcat

Jan 4, 2018

aGalbanoh damn.. what a hassle.. oh well good luck to you!

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aGalban

Jan 8, 2018

asdfcatAaaaaaaand they messed up so badly that the only solution was a refund... Well all I can hope now is that more people request it or just got buy it straight from them.

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