Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
As for the warranty, it's a shame if Massdrop doesn't provide the Shure warranty but...these have detachable cables and hard little plastic earpieces. Shure sells all three parts separately as replacements, and of course you can also get aftermarket cables.
It's difficult for me to guess how they "broke" unless the cable wore out--no big deal, easily replaced--or the earpieces were subjected to a lot of physical pressure, like they got stomped on with heavy boot heels or someone drove a truck over them. I guess you could blow them out if you cranked them to a level that would be completely deafening, but you'd need some serious amping.
Very old Shure IEMs, like the E4 and E5, without detachable cables, did wear out--the cables got brittle and cracked--but with the detachable cables it's hard to imagine what kind of warranty repair you'd need as long as they aren't heavily physically abused. And if you decide to put an earpiece in a nutcracker, you can buy a new one separately.