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bradr
963
Nov 7, 2017
Update 9/7 6pm PT
Hi all - Some members of this drop brought to our attention that they received the incorrect knife (they received a titanium model instead of the carbon fiber model). We’ve just been in contact with the distributor who sent out these orders, and want to apologize for the mistake. We’ll hear back in the next day or two if we will be able to replace this with the proper unit in a reasonable amount of time via the distributor. If you received the wrong item and are interested in a refund or replacement please reach out to support (if you have not already) via the transactions page so we can make it right for you:
https://www.massdrop.com/transactions Sorry again for the issue, and thanks for your patience as we work to resolve it. Thanks, Brad (Massdrop Communities) -----
Hey everyone - I was just made aware of the issue with this drop. I'm following up with the team internally and will get back to you today via email and an update here with what happened and what we're doing about it. Sorry for the issue and the horrible experience in getting the wrong product. Expect an email from us later today. (11/7 PT)