Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
" Last October, Jon Lane (The Audio Insider) and Craig Chase (Chase Home Theater) announced the merger of their two companies to form Chane Music and Cinema (CMC). For enthusiasts, this marked the marriage of two exciting, and different, product lines; Chase Home Theater being widely known for their excellent home theater and bass systems, and The Audio Insider known for high performance speakers oriented toward two-channel audio. "
So you're telling me this past customer is lying? It's better to address the issue and speak the truth than tarnish ones own reputation. But I guess it's a bit late for that, salt in the wounds already. It only takes a little Google detective work to see who is telling the truth. I guess I know my answer.
The design is solid and the value is substantial (especially now that it's less than $100). 100% of production go through visual and operational testing before packaging so each one is known to be good before leaving the plant. Once here a replacement policy covers all M10s in the first 30 days of ownership, with a one year product warranty covering the product thereafter.
As a consumer product the M10's in-field service record is also excellent, with only about one half of one percent of their owners requesting service. Of those, about a third of all M10 returns prove to be actually flawless. After thorough re-testing, if a warranty station finds there's nothing that needs to be done and can be done, they are returned. Customers generally never find issue again.
If there is any doubt that they may present a problem in the field, warranty allows for complete replacement or electronics-only replacement at the station's discretion and within the warranty terms expressed at time of purchase. (Customer-damaged and improperly-packaged units that otherwise re-test perfectly are also returned to the customer at the station's expense. Warranty naturally does not provide for complete product replacements for units returned in neglected or damaged condition.)
Of the 30% or so that prove to test perfectly, there is no way to determine if the user's local environment - radio interference, electrical interference, or improper grounding - may be issues and so no way to guarantee that they will not recur. While a warranty call absolutely aims for perfect operation every time, there's just no way to be on-site for ten thousand units to ensure perfect setup. In those events all a station can do is test and return, or if an issue is found, replace, test, and return.
I don't know who you are or what your item's service record is. Chane and all other HiVi agents have no interest in anything but our customers' satisfaction and we'll all do our best to assist it. There's no 'known defect' in the M10 and if you or any M10 or HiVi Swan owner need service, we urge you to contact us. Obviously you can't be helped through an anonymous complaint, especially when these procedures have been in place for over ten years.
I appreciate the opportunity to explain the service all buyers may expect when considering this product. Part of the M10s success is the simple fact that we all have everything to gain from solid, standard warranty and service practices. Thanks again.