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stevenps
0
Feb 14, 2017
I just received this drop and the color of the keys are not what is pictured in the drop. Is this what I was supposed to get? I'm very confused as there is nothing indicating that they aren't pink and blue in the drop pictures and description.
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c_r_z
863
Feb 17, 2017
stevenpsThat looks like Tai Hao Sunshine, not Miami: https://www.massdrop.com/buy/tai-hao-sunshine-pbt-keycaps
As far as I'm aware this drop hasn't even shipped.
lVlaniac
0
Feb 21, 2017
stevenpsi received the exact same thing yesterday. i'm also very confused
XiK
5535
Feb 23, 2017
stevenpsHey guys,
Sorry to hear/see this, if you have not done so, please reach out to support via your transaction page along with a few photos.
We hope to get this resolved for all of you.
xeverie
36
Feb 23, 2017
stevenpsI received this colourway too. Emailed help center, hope they resolve this soon!
XiK
5535
Feb 23, 2017
xeveriewe shall get this resolved for you, thanks for reaching out!
lVlaniac
0
Feb 25, 2017
XiKi reached out to support. they let me know that i will be getting my money back, but will not be receiving the miami keycap set. This was not the resolution i was expecting
tmackerm
5
Mar 4, 2017
stevenpsI also received the Sunshine kit and not Miami. I have reached out to support. I hope their resolution is NOT the same as the below (ie not getting the Miami set)
not.c4r1
13
Mar 9, 2017
tmackermThis was my first Massdrop purhcase and I'm really excited for the set. These reports are worrying me. This will be a very poor first impression if I end up waiting 8 weeks for the wrong item. I don't even like the Sunshine kit ;(
tmackerm
5
Mar 16, 2017
tmackermHow long does it typically take for support to respond to an inquiry? I contacted them 2 weeks ago about the error in my order and no one has replied. This is the first project I backed, and given that I received the wrong product and no one will contact me, it will probably be the last.
XiK
5535
Mar 16, 2017
tmackerm:/ let me look into this
edit: meanwhile, please check your spam folder if you have not done so already, sometimes responses can get lost in there
tmackerm
5
Mar 17, 2017
XiKI wanted to let everyone know that I received a response from Massdrop. and they are looking into the issue. Thanks Xik
XiK
5535
Mar 17, 2017
tmackermThanks for letting us know, we hope to work something out for you. :)
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