Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
We have received fulfillment info from the wonderful folks over at UE in regards to your orders. They have been very hard at work, working non-stop getting your molds processed and producing these truly hand made IEMs for you. Currently these are the shipping estimates we have from them.
Batch 1 will be shipping out from them to us by 1/21 and ship from us the same day it arrives
Batch 2 will be shipping out from them to us by 1/27 and ship from us the same day it arrives
Batch 3 will be shipping out from them to us by 2/3 and ship from us the same day it arrives
Batch 4 shipped out from us to them today
Batch 5 will be shipping out from us to them on 1/23 (get those molds in please!)
To find out what batch you are in please go into your transaction page and under the order for your reference IEMs will be a gray option box, which shows the batch you are in. Currently all of them state Batch 5, but we are updating those values to reflect the correct status. All statuses should be updated to reflect the correct batch by 9 PM PT today (1/16).
If you have any questions or concerns about your order please go into your transaction page and select contact support next to the order info for the Custom IEMs.
We can’t wait to hear the communities feedback when these large batches start going out very soon!
I've contacted support. Has others checked their batch status? Is yours updated?
Edit: meant to reply to @Sherlocked
How I sent my impressions to UE is a story for another time...
This would also mean that our impressions were not UE's highest priority upon return from holiday, unless they really are limited to maybe 5 pair a day. Break it down by batch and it's even worse, needing 13 business days to make just two pair for the first batch.
-Hassan
-Hassan
-Hassan
The whole process of doing this in batches has added significantly more than what any sane person would call a small delay, so in terms of how this drop was run, I can't help but give it a failing grade for all parties involved.
-Hassan
I am truly sorry that you are unhappy with your experience so far with this drop. We do appreciate your feedback and will definitely be using it when we run future drops like this. Please continue to post suggestions/feedback as it allows us to know what the community prefers in how we handle drops.
In regards to this, the posted dates are goals UE has set to finish the batches. So it is very likely that they will finish these before the date listed for your batch. I understand this still doesn't solve the your specific complaints as you currently don't have the product in hand, but both Massdrop and UE are working non-stop to get these to you ASAP.
-Hassan
Since my impressions were with UE before those that Massdrop sent out arrived, I'd expect to be on batch 1 but things happens and I'm on batch 2; no biggie on this one too.
Obviously doing things in batches is Massdrop's way to keep cost low, and the inherent downside is a longer lead time. Now we can't really complain since we got about $300 discount. Here's a diagram:
To recap, I should be under Batch 2, but I'm marked Batch 5. Batch 5 means my ear impressions have not been sent to UE yet. And if in the case that you misplaced my ear impressions, I need to send a new one to you by 1/23, your deadline for shipping to UE. You have not given me any response, meaning there could be even further delays.
It should be pretty easy to answer. Either my order has been misplaced, or my batch # hasn't been updated. I'm hoping it's the latter and not the former, but I need a response.
There's a major error on my $700 order, please respond accordingly.
I've been in contact with you Hassan, and customer support. Both of you have delayed responding with "looking into this" responses. It has been 4 business days since your initial mistake and my asking for support.
Please respond.